Grand Opera House York

The North Yorkshire home of world-class live entertainment. The Grand Opera House York has been showcasing the finest West End theatre, first-class comedy, variety and musicals from across the UK since 1902. Historically hosting Dame Judi Dench, Sir Ian McKellan, Charlie Chaplin, Morecombe & Wise and Laurel & Hardy to name a few.

Nearby venues:Stockton Globe

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We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.

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Getting around

Enjoying the show

Resources & help

Getting around

Access parking

Q Parks are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit, for all details please visit ATG Parking (q-park.co.uk) or for City of York Council car parks please visit City centre disabled access – City of York Council

Lift

The Grand Opera House does not have a lift. Access to bars, Dress Circle and Grand Circle are via stairs only. For the number of steps on each level please see details on our seat plan online prior to selecting seats.

Step free access and wheelchairs

The Stalls are the only level with step-free access and can be reached via our entrance on King Street. Please note that this entrance is on a hill leading down towards the river, and the road is cobbled with a slope.

On arrival, please ring the bell to the right-hand side of the door and a member of staff will be sent to assist you.

Please be aware the auditorium opens 30 minutes prior to the show; we recommend wheelchair users and any other access patrons who require immediate seating arrive no earlier than this.

There are 6 wheelchair spaces available in Stalls at the end of rows H, M, N and R, plus transfer to seat spaces on rows G, N and R. All wheelchair positions must be requested at the time of booking, including any additional companion seat/s. If you intend to visit with a motorised mobility wheelchair/scooter, please call our access team prior to booking to check the best location.

Wheelchair space sizes.
· H 2 + companion H 3 (maximum width 120cm maximum length 80cm)
· H 30 + companion H 31 (maximum width 80cm maximum length 80cm)
· M 1 + companion M 2 (maximum width 90cm maximum length 110cm)
· M 27 + companion M 28 (maximum width 60cm maximum length 80cm)
· N 26 + companion N 27 (maximum width 100cm maximum length 110cm)
· R 17 + companion R 18 (maximum width 100cm maximum length 90cm)

Accessible toilets

Within the access entrance on King Street there is a left-hand transfer gender-neutral accessible toilet with baby changing facilities. This area is located at the rear of the Stalls behind seat R18.

Our nearest Changing Places toilet is Silver Street Public Toilets. For more information, please visit the Changing Places website.

Enjoying the show

Seat dimensions

In the Stalls and Dress Circle the seat width averages between 41-43 cm (16-17 inches) and in the Grand Circle averages between 38-41 cm (15-16 inches). Seats on all levels have fixed arms. Boxes E and F have larger free-standing chairs with fixed arms.

Services for blind, partially sighted or otherwise visually impaired audiences

Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. Our venue offers Mobile Connect for audio described performances, please follow the instructions on the link for details on how to download the app to your own device prior to arrival. We recommend using wired headphones for the best connection and a power bank to recharge your device during the interval - https://atgtix.co/MobileConnect. We recommend seats in Stalls area for customers who require a closer view of the stage. For most shows Stalls D8-11 and D22+23 are pre reserved for ATG Access Membership Scheme patrons. For audio described performances you can choose any area in the auditorium as Mobile Connect is available through Wi-Fi. Touch Tours may also be available to accompany audio described performances; this will be advertised on the website or brochure page for each show, or contact us for more details Submit a request – ATG Tickets - United Kingdom

Services for D/deaf and hard of hearing audiences

Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Assistance Services page. Our venue offers Mobile Connect for sound enhancement, please follow the instructions on the link for details on how to download the app to your own device prior to arrival. We recommend using wired headphones for the best connection and a power bank to recharge your device during the interval - https://atgtix.co/MobileConnect. If you would like to attend one of our BSL Signed performances, the recommended seats to select are the front middle section of the stalls, as our BSL signer will usually stand on the right-hand side of the stage as viewed from the auditorium. For more information please contact us via Submit a request – ATG Tickets - United Kingdom.

Assistance dogs

Assistance dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. If you would like your dog to stay with you please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings. Submit a request – ATG Tickets - United Kingdom