Grand Opera House York

Welcome to the Grand Opera House York. To help ensure an enjoyable and safe experience for everyone, please take a moment to read the following important information: Safety & Security. The safety of our customers and staff is our top priority. Bag checks may be in place, so we recommend arriving early to avoid queues. Please do not bring suitcases, rucksacks, or large bags as these are not permitted inside the theatre and will be refused entry.

Food & Drink -To maintain a safe and pleasant environment, hot drinks, alcoholic beverages, and all food (hot or cold) may not be brought into the venue and will be confiscated. Tins, cans, and glass bottles are not allowed in the auditorium, and these items will be held at the entrance and will be available for collection after the show.

Children & Age Restrictions - No Children under 3 will be admitted to the Venue except where it is specifically stated at the time of booking that the event is suitable for under 3s. Babes in arms (children under 18 months unless otherwise stated at the time of booking and on the ticket) will only be admitted to performances that are specifically aimed for them (pantomimes and shows permitting under 3s only). Where babes in arms are permitted, they shall be admitted free of charge to sit on an adult’s lap; they will not be allocated their own seat. If any other age restrictions apply for a particular performance this will be stated on the relevant production page of our website. You can add a free Babes In Arms Voucher to your booking after you have added your seats to your basket. This will appear on the 'Enhance your experience' page of the checkout flow. Children (ages 18 months to 15 years inclusive) shall require their own ticket which shall be at full ticket price if no child concessions are available at the time of booking. Children (ages 15 years and under) must be supervised at all times. Supervision of children shall be by not less than 1 adult (aged 18 years or over) per 10 children, and the supervising adult must sit next to the child/children. The Management reserves the right to ask parents / supervisors to remove children if, in the opinion of the Management, they are causing a disturbance. During a performance we are happy to store pushchairs/prams outside the auditorium

Cashless Venue - We operate as a cashless venue and all purchases—including Box Office, bars, merchandise, and concessions—must be made using a credit or debit card.

During the Performance - Please be considerate of other audience members and avoid any behaviour that may disturb the performance. For full terms and Conditions please visit www.atgtickets.com/legal/terms-and-conditions