Phoenix Theatre Access
Access Booking line: 0800 912 6971
Phoenix Theatre Visual Story: a visual resource to help prepare
visitors for a new experience and to help them become familiar with new
surroundings and what to expect. Please contact the venue's Access Champion to request a copy.
Read our Access Guide here.
Meet our Access Champions Michael and Alice here
Wheelchair users can access theatre with no steps via Flitcroft Street.
Non- transfers: there is one wheelchair space in Box C for a non-transfer patron. The corridor to Box C is 90 cm.The door to Box C is 78 cm.
There are two unfixed chairs in the Box. Box is restricted view (left side stage).
Transfers: into Dress Circle Row A seat 28 (fixed seat) - although, theatre staff are unable to assist disabled patrons. If transferring, the patron’s wheelchair will be taken care of by front of house staff during the performance and bought back to the patron once the show has ended. There are double doors to reach this area of the theatre so large wheelchairs can be accomodated.
The main entrance to the theatre is on Phoenix Street. The foyer and box office are one shallow step from street level. There are handrails throughout the theatre on all levels.
There are 13 steps down to the Stalls from the foyer. There is no lift and the Stalls can only be accessed on foot. There are exits at the rear of both aisles.
There are 21 steps up from the foyer to the Dress Circle. The Dress Circle can be accessed from street level via Flitcroft Street. There are exits at the rear of both aisles. From back of Dress Circle (row K) to front (row A) there are 18 steps.
There are 51 steps up from the foyer to the Upper Circle.
There is no lift and the Upper Circle can only be accessed on foot.
Exits at rear (row J).
From back of Upper Circle (row J) to front (row A) there are 24 steps.
There are bars on all levels.
Plushy bar is 4 steps down from the Stalls.
Dress Circle bar is 3 steps up from the Dress Circle.
Upper Circle bar is 8 steps down from the Upper Circle.
Patrons must negotiate stairs to access any of the bars.
If prearranged with front of house drinks can be left in the Royal Room for access patrons using the Box.
Sennheiser Infra-red and Induction Loop sound amplification systems are in use throughout the auditorium. These can be collected from the foyer bar on Phoenix Street.
Guide dogs are allowed into the theatre area.
Ladies and Gents on all levels. Adapted toilet is on Dress Circle level in the Royal Room. There are no steps to this toilet from Box C or Row A Dress Circle, but there are 2 slightly awkward turns. Patrons must negotiate stairs to access any of the other toilets: Stalls: Ladies are 7 steps down and 3 steps up, right of Plushy bar. Gents are at the rear of stalls - high seat number side; Dress Circle: Ladies and Gents on same level as bar, 3 steps up from Dress Circle level; Upper Circle: Ladies are the same level as Upper Circle and Gents are in Upper Circle bar (8 steps down).