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Grand Opera House York

Originally not intended as a theatre, the Grand Opera House York has undergone many changes since and is now the county’s biggest fully operational theatre and the home of live entertainment in the region.

What's On
Your Visit
About

Contact Details

Cumberland Street, York YO1 9SW
Contact Numbers
Customer Services
Visit: help.atgtickets.com
Accessibility Assistance
0333 009 5399
Typetalk / Textphone
1800 1 0333 009 5399
Groups 10+ & Schools
0207 206 1174
Lost Property
Visit: help.atgtickets.com
Calls to 02 & 03 numbers are charged at standard geographic rate and included in any call plan minutes
Opening Hours
The Box Office is open for 90 minutes prior to the performance commencing. See 'What's On' section for performance times

Security

ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the Theatre. Many thanks for your cooperation. --- Hot drinks may not be brought into the venue. Due to regulations any tins, cans and glass bottles are not permitted in the auditorium. These items will be confiscated on the door and returned at the end of the show.

Getting Here

By car
Q Park are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit. It’s easy to book in advance at https://www.q-park.co.uk/en-gb/atg/
Q Park are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit. It’s easy to book in advance at https://www.q-park.co.uk/en-gb/atg/
By train
Nearest train station is York (within 15 minutes' walk of the theatre).
Nearest train station is York (within 15 minutes' walk of the theatre).
By bus
Many bus routes have stops on Clifford Street including the York Park & Ride system.
Many bus routes have stops on Clifford Street including the York Park & Ride system.

Access

Contact Us - Please see our Access Contact Us page for details.

Step Free Access and Wheelchairs

Due to this venue being a listed building, the Grand Opera House does not have a lift. Access to the Foyer Bar, Dress Circle and Grand Circle is via stairs only.

There are 10 wheelchair spaces available in Stalls at the end of rows G, H, M, N and R. These will need to be requested at the time of booking. Access to stalls is available via the street level access entrance on King Street. Please note that our King Street entrance is on a hill which heads down towards the river and is cobbled with a slope. When you arrive at the street-level access entrance, please ring the bell to the right hand side of the door and a member of staff will greet you there.

Entrance – Please be aware the auditorium opens 30 minutes prior to the show, therefore we recommend any wheelchair users, and any other access patrons, arrive for this time.

Accessible Toilets - There are accessible toilet facilities at the back of the Stalls auditorium. This is a separate, accessible, private and unisex facility located next to the street-level access entrance door with baby change facilities

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page.

Assistance Dogs - Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively, we can organise for a member of staff to care for your dog during the performance and provide them with some drinking water.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.

Map data: Google