Grand Opera House York
Originally not intended as a theatre, the Grand Opera House York has undergone many changes since and is now the county’s biggest fully operational theatre and the home of live entertainment in the region.
Contact Us - Please see our Access Contact Us page for details.
Step Free Access and Wheelchairs
Due to this venue being a listed building, the Grand Opera House does not have a lift. Access to the Foyer Bar, Dress Circle and Grand Circle is via stairs only.
There are 10 wheelchair spaces available in Stalls at the end of rows G, H, M, N and R. These will need to be requested at the time of booking. Access to stalls is available via the street level access entrance on King Street. Please note that our King Street entrance is on a hill which heads down towards the river and is cobbled with a slope. When you arrive at the street-level access entrance, please ring the bell to the right hand side of the door and a member of staff will greet you there.
Entrance – Please be aware the auditorium opens 30 minutes prior to the show, therefore we recommend any wheelchair users, and any other access patrons, arrive for this time.
Accessible Toilets - There are accessible toilet facilities at the back of the Stalls auditorium. This is a separate, accessible, private and unisex facility located next to the street-level access entrance door with baby change facilities
Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.
Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.
Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page.
Assistance Dogs - Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively, we can organise for a member of staff to care for your dog during the performance and provide them with some drinking water.
Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.
Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.