Victoria Hall
Built in 1888 to commemorate Queen Victoria's Golden Jubilee, the Victoria Hall, Stoke-on-Trent was renovated in the late nineteen-nineties and has been at the heart of the Cultural Quarter. It has established itself as one of the most popular venues on the touring circuit playing host to the likes of Paul Weller, Morrissey and Jimmy Carr.
Nearby venues:Regent Theatre
We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.
Getting around
The passenger lift within the building can accommodate maximum wheelchair dimensions of 78cm x 140cm and a total weight limit of 630kg, including the customer.
Access to the venue is completely step free and there is a glass lift to all levels. All of our stairwells have handrails.
There are designated wheelchair spaces on all three auditorium levels: 4 spaces in Upper Circle Row B and 4 spaces in Circle Row D, both accessed by lift. There are 2 spaces in Stalls Row H and 2 spaces in Stalls Row S, both accessed by flat level from the foyer.
We have low level counters on all of our bars and we provide an At Seat Service pre-show and during the interval. (At seat service not available for standing events).
Recommended seats - All seats in the Stalls are on a flat floor. Step Free access in the Circle: Row C 9 - 34 & Row C 56 - 81. Step free access in the Upper Circle: Row B 27 - 34 & Row B 60 - 67
We have 3 wheelchair positions in the Stalls, 4 wheelchair positions in the circle and 4 wheelchair positions in the Upper Circle.
Seat width information - Stalls seats are approximately 42cm wide with fixed arm rests. Circle seats are approximately 46cm wide with fixed arm rests. Upper Circle seats are approximately 49cm wide with fixed arm rests.
There are accessible toilets in the Foyer, the Circle bar, the Upper Circle Bar and the Sponsors Room.
Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance. If you would like your dog to stay with you, please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.
Enjoying the show
The space between the armrests is 44cm/17 inches. The armrests are static. The only free-standing seats without armrests are in the Boxes in the Dress Circle and Platforms in the Upper Circle (these are all restricted view seats).
Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. We recommend seats in Stalls area for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.
This venue has an infra-red hearing loop system and can accommodate headsets to access Mobile Connect. Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page.
Please email [email protected] for a copy of our visual story, created to support first-time visitors and help ease any anxiety about visiting the theatre.
Resources & help
For any resources such as Symbol Resources or links to our Euan's Guide page, please see our Additional Resources. Email [email protected] for a copy of our Visual Story which is designed to show what will happen when you visit us, to assist customers who are autistic or who would otherwise benefit from preparing for the visit.
Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.
Contact us
Please see our Access Contact Us page for details
Access Membership Scheme
Join our free scheme to:
Book tickets for accessible seats online
Book essential companion tickets if eligible
Receive information on access performances
We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.