Contact Us - Please see our Access Contact Us page for details.

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Access Parking - We have no specific parking for the venue. The nearest car park is Trenchard Street which is located a few roads behind the theatre. It is possible to park on Denmark Street and Gaunts lane on the double yellow lines if you have a blue badge.

Step Free Access and Wheelchairs

There is no lift at the Bristol Hippodrome

Please note, our Access Entrance located on Denmark Street will open approximately 30 minutes before the performance begins.

Denmark Street Access Entrance is step free although once in the Auditorium each row has a step. We recommend the pairs of seats on ends of Rows F-W on the left-hand side of the auditorium (stage-right), or Row P 31-43 on the left-hand side of the auditorium (stage-right).

We have 4 wheelchair positions, and the seats listed above are suitable if you wish to transfer to a theatre seat.

Our Piano Bar is step-free and wheelchair accessible from outside, or ask us for At Seat Service when you arrive.

The Stalls and Grand Circle have individual fold-down seats with static armrests. The width of these seats is approx. 40cm. The Upper Circle is cushioned bench seating with low backs. Each space is approx. 42cm wide and there are no armrests. All our Boxes have non-fixed straight back chairs.

Accessible Toilets - Located at the back of our Piano Bar and at the Access Entrance located on Denmark Street.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. We recommend seats in Rows B and C in the Stalls for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium as we operate using the Mobile Connect app. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. Our venue uses the Mobile Connect system. This can be used from any seat in the venue, just download the app on your phone and bring your own headphones. Please read Mobile Connect Instructions. You can use this system in any seats in our auditorium. For Captioned performances, we recommend seats in Rows B, C, D and E in the Stalls.

Assistance Dogs - Assistance dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. If you would like your dog to stay with you please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Please email bristoladmin@theambassadors.com for a copy of our Visual Story which is designed to assist our patrons who are on the autistic spectrum or who have a sensory or communication condition.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.

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