Victoria Hall, Stoke-on-Trent

Built in 1888 to commemorate Queen Victoria's Golden Jubilee, the Victoria Hall, Stoke-on-Trent was renovated in the late nineteen-nineties and has been at the heart of the Cultural Quarter.

It has established itself as one of the most popular venues on the touring circuit playing host to the likes of Paul Weller, Morrissey and Jimmy Carr.

Contact Details

Bagnall Street, Stoke-on-Trent, Staffordshire, ST1 3AD
Contact Numbers
Telephone Booking*
Group Bookings*
Access Bookings**
Stage Door/Admin
*Calls charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.**(Calls charged at local rate)
Opening Hours
The box office will open 90 minutes prior to performances.

Security

ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the Theatre. Many thanks for your cooperation.

Getting Here

By car
Victoria Hall is situated in Stoke-on-Trent City Centre (Hanley), easily accessible from the M6, junctions 15 and 16, and from the A50. Ample secure parking nearby.
Victoria Hall is situated in Stoke-on-Trent City Centre (Hanley), easily accessible from the M6, junctions 15 and 16, and from the A50. Ample secure parking nearby.
By train
Frequent trains to Stoke-on-Trent from towns in the surrounding area. Stoke-on-Trent railway station is a 10 minute bus ride or taxi drive away.
Frequent trains to Stoke-on-Trent from towns in the surrounding area. Stoke-on-Trent railway station is a 10 minute bus ride or taxi drive away.
By bus
Drop off space for coaches and parking nearby. Please contact the Groups Hotline 0333 0095 383 (Calls charged at local rate) for details about alternative coach parking. The Victoria Hall is situated next to the city centre bus station.
Drop off space for coaches and parking nearby. Please contact the Groups Hotline 0333 0095 383 (Calls charged at local rate) for details about alternative coach parking. The Victoria Hall is situated next to the city centre bus station.

Access

Access Booking Line: 0800 912 6971
Typetalk Number: 18001 0800 912 6971

Access Booking online request form

Access Booking Line: 0800 912 6971

Typetalk Number: 18001 0800 912 6971

The Box Office will open 90 minutes prior to the performance start time.

Online booking: join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets.

We aim to provide a dedicated Access Host on all performances.

We’re on Euan’s Guide https://www.euansguide.com/venues/the-victoria-hall-stoke-on-trent-2384 – take a look for detailed accessibility information and customer reviews.

Access Parking: There are 13 accessible spaces on John Street multi story car park opposite the venue ST1 3BP.

Accessible toilets: Accessible toilets are available in the Foyer, the Circle Bar, the Upper Circle Bar and in the Sponsors Bar.

Access to bars or refreshments: We have low level counters on all of our bars and we provide an At Seat Service pre-show and during the interval. (At seat service not available for standing events)

Access Performances: All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment: We recommend seats in the front section of the Stalls (Rows BB – D) for customers who require a closer view of the stage.

Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance. If you would like your dog to stay with you, please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Hearing Assistance: Currently we do not have a hearing assistance system at the Victoria Hall.

Level or step free access: Access to the venue is completely step free and there is a glass lift to all levels. All of our stairwells have handrails.

Recommended seats: All seats in the Stalls are on a flat floor.

Step Free access in the Circle: Row C 9 - 34 & Row C 56 - 81

Step free access in the Upper Circle: Row B 27 - 34 & Row B 60 - 67

We have 3 wheelchair positions in the Stalls, 4 wheelchair positions in the circle and 4 wheelchair positions in the Upper Circle.

The passenger lift within the building can accommodate maximum wheelchair dimensions of 78cm x 140cm and a total weight limit of 630kg, including the customer.

Content Warnings. We endeavour to include content and special effects information on each show page. If there are specific effects or themes you’d like to be made aware of please contact us on [email protected]

Email [email protected] for a copy of our Visual Story which is designed to show what will happen when you visit us, to assist customers who are autistic or who would otherwise benefit from preparing for the visit.

Seat width information:

Stalls seats are approximately 42cm wide with fixed arm rests.

Circle seats are approximately 46cm wide with fixed arm rests.

Upper Circle seats are approximately 49cm wide with fixed arm rests.

Additional information and Questions:

Details of our company-wide Access Services are available in our Access section. FAQs are available in our Accessibility help information, or Contact Us.