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Menier Chocolate Factory

The Menier Chocolate Factory is an intimate Off‑West End theatre near London Bridge, offering step‑free entry, limited wheelchair seating, accessible toilets, and nearby parking. It’s easily reached by tube or bus, with an active box office and a reputation for acclaimed, close‑up productions.

We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.

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Getting around

Enjoying the show

Resources & help

Contact us

Getting around

Access parking
Nearby parking options are off‑site, with the closest being Southwark Bridge Village.
Step free access and wheelchairs
Wheelchair access into the building is via the legacy/main entrance on Southwark Street, with staff support available for entering the step‑free entrance.
The theatre accepts one wheelchair per performance, with a companion seat beside it. This space is located at the front of the auditorium with excellent views. Advance booking is required.
Visitors with limited mobility can request seating close to the entrance on ground level. Note: There are steps (approx. 4 to main entrance, 3 to bar/box office, 4 down into theatre).
Step‑free access is available to key areas including the foyer and bar.
Lift
The official access info references an access toilet lift (likely internal mechanical platform) in the temporary accessible toilet unit, with dimensions 89″ × 63″ (2.26m × 1.6m).
There is no full building‑wide lift serving all levels for audience use mentioned in any source; the venue relies instead on step‑free alternative entry + staff assistance.
Accessible toilets
Accessible toilet located in a temporary step‑free unit on O’Meara Street, functioning like a festival‑style cabin placed at ground level.
Assistance dogs

Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. 

Enjoying the show

Services for D/deaf and hard of hearing audiences
No assistive hearing technology (no loop or infrared system) is installed. Because the venue is very intimate, patrons with hearing loss are advised to book seats close to the stage. 

Resources & help

Useful links

For any resources such as links to our Euan’s Guide page and Symbol Resources, please see our .

Further information and questions

Details of company-wide Access Services are available in our . Any other questions please see our FAQ’s. We recommend customers with claustrophobia prior to their visit as some areas of the building may not be suitable.

Contact us

Please see our page for details

Access Membership Scheme

Join our free scheme to:

  • Book tickets for accessible seats online

  • Book essential companion tickets if eligible

  • Receive information on access performances

More Info

We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.