Liverpool Empire

In 1866, Liverpool Empire began its life as The Prince of Wales Theatre and Opera House and was run by gas light and steam power. The name changed to what it is today in 1895, so has had its name for over 100 years.

It went through many refurbishments, before being bought by ATG and the theatre now stands about a quarter size bigger than it originally stood.

Contact Details

1 Lime St, Liverpool L1 1JE, UK
Contact Numbers
Telephone Booking*
Group Bookings*
Access Bookings**
Stage Door/Admin
*Calls charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.**(Calls charged at local rate)
Opening Hours
The Box Office will open 90 minutes prior to performances, and close 15 minutes after curtain up on performance days.

Security

ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the Theatre. Many thanks for your cooperation.

Getting Here

By car
The closest car parks are located at Lord Nelson Street on Queen Square and at St. John’s Shopping Centre on Lime Street.
The closest car parks are located at Lord Nelson Street on Queen Square and at St. John’s Shopping Centre on Lime Street.
By train
The Liverpool Empire Theatre is next door to Lime Street Station.
The Liverpool Empire Theatre is next door to Lime Street Station.
By bus
Bus Nos. 101, C2, C3 , C5, 10, 10A and 10B
Bus Nos. 101, C2, C3 , C5, 10, 10A and 10B

Access

Access Booking Line: 0800 912 6971
Typetalk Number: 18001 0800 912 6971

Access Booking online request form

The Box Office will open 90 minutes prior to the performance start time.

Online booking: join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets.

Our dedicated Access Host will be available if you require any assistance during your visit. We’re on Euan’s Guide here.

Take a look for detailed accessibility information and customer reviews.

Accessible toilets

There are public toilets on all levels of the theatre. There are separate accessible toilets on the ground floor and second floor of theatre. There is also another accessible toilet on the lower ground floor with access from the stalls. There is an emergency pull cord in all accessible toilets should you need assistance from a member of staff.

Baby changing facilities are located in the accessible toilet on the second floor and ladies toilets on the lower ground floor stalls bar.

Access to bars or refreshments:

All bars are accessible for all customers or ask us for At Seat Service when you arrive.

Access Performances:

All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment & Audio Description:

We recommend seats in the AA-DD area for customers who require a closer view of the stage. For Audio Described shows, please book tickets through the Access Line for best availability or book tickets in the centre stalls area. Touch Tours may also be available to accompany Audio Described performances. This will be advertised on the website or brochure page for each show.

Assistance Dogs

Assistant dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. If you would like your dog to stay with you, please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Hearing Assistance & Captioning

Our venue offers Induction loop necklaces. Suitable for people wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control. Recommended seats: The signal for the hearing loop will work best in the centre stalls area. If you have any issues, please speak to a member of staff.

There are a number of British Sign Language Interpreted performances, Audio Described performances and Captioned performances every season. For Captioned performances, we recommend seats in front stalls area. Please contact the Access Line (0800 912 6971) for best availability on captioned performances.

Level or step free access:

There are sixteen wheelchair spaces available in the auditorium. 12 of these can be found in Row U of the stalls and the remaining four, in Row G in the Circle. There is lift access to Row G in the Circle and street level access to Row U in the stalls.

Street level access is via Lime Street, through into the foyer, with level access into the auditorium at both sides of the stalls. The rest of the auditorium has step access. The building features wide doors, and additional toilet facilities for disabled people. One front of house lift provides access to the circle and one lift provides access to the stalls bar toilets, with appropriate seating positions available on all levels.

Trigger or Content Warnings

We endeavour to include this information on each show page. If there are specific triggers you’d like to be made aware of please Contact Us.

Liverpool Empire Visual Story

A visual resource designed to assist our patrons who are on the autistic spectrum or who have a sensory or communication condition.

For a copy of the venue’s visual or audio story, please contact us on [email protected]

Seat width information

Our seats are 19 inches wide from arm rest to arm rest.

Additional information and Questions

Details of our company-wide Access Services are available in our Access section. FAQs are available in our Accessibility help information, or Contact Us.