The Box Office will open 90 minutes prior to the performance start time.

Online booking: join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets.

Our dedicated Access Host will be available if you require any assistance during your visit. We’re on Euan’s Guide here.

Take a look for detailed accessibility information and customer reviews.

Accessible toilets

There are public toilets on all levels of the theatre. There are separate accessible toilets on the ground floor and second floor of theatre. There is also another accessible toilet on the lower ground floor with access from the stalls. There is an emergency pull cord in all accessible toilets should you need assistance from a member of staff.

Baby changing facilities are located in the accessible toilet on the second floor and ladies toilets on the lower ground floor stalls bar.

Access to bars or refreshments:

All bars are accessible for all customers or ask us for At Seat Service when you arrive.

Access Performances:

All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment & Audio Description:

We recommend seats in the AA-DD area for customers who require a closer view of the stage. For Audio Described shows, please book tickets through the Access Line for best availability or book tickets in the centre stalls area. Touch Tours may also be available to accompany Audio Described performances. This will be advertised on the website or brochure page for each show.

Assistance Dogs

Assistant dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. If you would like your dog to stay with you, please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Hearing Assistance & Captioning

Our venue offers Induction loop necklaces. Suitable for people wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control. Recommended seats: The signal for the hearing loop will work best in the centre stalls area. If you have any issues, please speak to a member of staff.

There are a number of British Sign Language Interpreted performances, Audio Described performances and Captioned performances every season. For Captioned performances, we recommend seats in front stalls area. Please contact the Access Line (0800 912 6971) for best availability on captioned performances.

Level or step free access:

There are sixteen wheelchair spaces available in the auditorium. 12 of these can be found in Row U of the stalls and the remaining four, in Row G in the Circle. There is lift access to Row G in the Circle and street level access to Row U in the stalls.

Street level access is via Lime Street, through into the foyer, with level access into the auditorium at both sides of the stalls. The rest of the auditorium has step access. The building features wide doors, and additional toilet facilities for disabled people. One front of house lift provides access to the circle and one lift provides access to the stalls bar toilets, with appropriate seating positions available on all levels.

Trigger or Content Warnings

We endeavour to include this information on each show page. If there are specific triggers you’d like to be made aware of please Contact Us.

Liverpool Empire Visual Story

A visual resource designed to assist our patrons who are on the autistic spectrum or who have a sensory or communication condition.

For a copy of the venue’s visual or audio story, please contact us on accessliverpool@theambassadors.com

Seat width information

Our seats are 19 inches wide from arm rest to arm rest.

Additional information and Questions

Details of our company-wide Access Services are available in our Access section. FAQs are available in our Accessibility help information, or Contact Us.

The Curious Incident of the Dog in the Night-Time