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first direct bank arena, Leeds

first direct bank arena is the major entertainment venue located in the vibrant city centre of Leeds, hosting live music, comedy, entertainment shows and sporting events The Arena’s unique "super theatre" style configuration is designed to enhance the arena experience, with all seats facing the stage and high-quality acoustics providing the best sound experience in the UK. Spectators and performers alike will enjoy a more intimate atmosphere with reduced viewing distances inside the 13,781 capacity venue.

We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.

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Getting around

Enjoying the show

Contact us

Getting around

Entrance

All front entrance points are accessible and are staffed throughout the event by venue safety stewards. Please speak to any member of staff if you have any questions. 

An Accessible Entrance is to the right of our main doors; the queue here is often quieter than the main entrance, and it’s the closest entrance to the lift.

On entering the venue through our accessible entrance, you will receive a leaflet explaining our emergency procedures.

Step free access and wheelchairs
Lifts are available to take you down to floor seating Blocks A onwards, up to level 2 Blocks 101 – 109, 210 - 220 and up to level 4 Blocks 321 - 333.
Escalators are also available up to levels 2 – 4, Blocks 101 - 109, 210 - 220 & 321 - 333.
Wheelchairs are available to borrow on entry for short distances to your seat (subject to availability)
There is a platform of seating across blocks 101-104 and blocks 106-109 which is suitable for wheelchair users and guests who require step-free access, alongside their companion.
Assistance dogs

We welcome guests with registered assistance dogs and are committed to making your experience comfortable and accessible.

Enjoying the show

Accessible toilets
Accessible toilets are available on all levels of the arena, with the majority of these being RADAR key operated. In addition to these, ambulant accessible toilets, which are slightly larger than standard toilet cubicles, have an outward opening door, and grab rails. These are available within the main male and female toilet provisions on all concourse levels.
Changing places facilities

A Changing Places Toilet is provided just off the ground floor concourse. This is a facility for people with multiple disabilities, who need extra facilities and to allow them to use the toilet comfortably. The Changing Places Toilet at the first direct bank arena incorporates a height-adjustable adult-sized changing bench, a tracking hoist system, a height-adjustable basin, a centrally-placed toilet, adequate space for a disabled person and up to two companions, and a large waste bin. The Changing Places Toilet is locked using a RADAR lock. Please note that a sling for the hoist system is not provided. Further information on this facility can be provided if required.

Services for D/deaf and hard of hearing audiences
A radio-frequency induction loop is installed which gives coverage throughout the arena. Customers are advised to go to the Information Desk, which is in the main atrium by the main doors, on arrival for a receiver.

Contact us

Please see our page for details

Access Membership Scheme

Join our free scheme to:

  • Book tickets for accessible seats online

  • Book essential companion tickets if eligible

  • Receive information on access performances

More Info

We believe that the joy of live performances should be accessible to all, and we're committed to removing barriers so everyone can enjoy entertainment in a comfortable, inclusive, and welcoming environment.