Contact Us - Please see our Access Contact Us page for details

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Access Parking - Stockton Globe is close to the A19 and A66 and is easily accessible by car. There are several public car parks located within a 10-minute walking distance of the venue including Wellington Square, Riverside, Castlegate and Bishop Street Car Parks.

Wellington Square Car Park, located nearest to the venue, is Free of Charge after 5pm.

For customers requiring blue badge parking, there is blue badge parking on Church Road and The Square opposite our venue. There is also blue badge parking in Wellington Square car park and Bath Lane North car park, both have step free routes to the venue.

A map of Wellington Square Car Park and the full list of Stockton town centre car parks can be downloaded here: Wellington Square Car Park, Stockton Town Centre Car Parks

Space for taxis and other vehicles to drop-off can be found directly in front of our LINK bar, which allows entry to the venue on show nights.

Step Free Access and Wheelchairs

‍All our entrances to the venue are step-free and wheelchair accessible, as are all our bars except the Circle bar. We provide At Seat Service for customers seated in the Circle. Our LINK and Stalls bars are step-free and wheelchair accessible, and both have lowered sections of countertop for easy access. Our 1935 VIP bar is also step-free and wheelchair accessible.

All seating in the Stalls is step-free and accessible by lift, as are our access seating in the Circle. We have 1 passenger lift on site, for access to our Stalls & Circle areas. Dimensions: 90cm width, 127cm length with maximum weight of 630kg.

The Circle has step free access to the Wheelchair Positions in Row E; all other seats in the Circle will have a minimum of 3 steps to be reached.

Upper Circle Level - 34 steps minimum to Upper Circle from Main Entrance, with 16 additional steps to reach back row.

Mid Circle Level has 13 steps minimum steps from the Main Entrance, with 15 additional steps to reach the back of this section.

Lower Circle Level has 4 steps from The LINK to Lower Circle, with 6 additional to reach the front of this section (downwards steps). 13 steps minimum from Main Entrance to Lower Circle, with 6 additional steps to reach front of section (downwards steps).

We have 12 wheelchair positions in the auditorium, and these are listed below: Stalls: Row C: seats 1, 2, 25, and 26. Row G: seats 1 and 30. Row K: seats 1 and 33 Circle: Row E: seats 11, 14, 24 and 27

All our wheelchair spaces are suitable for remaining in your chair or for transferring into an auditorium seat. Please let us know which you would prefer either prior to your visit or on arrival at the venue.

The Stalls and Circle have individual fold-down seats with armrests. Due to the heritage nature of our venue there are some small variations in the widths of our seats. Our staff are more than happy to recommend seating based on your requirements before tickets are purchased, please email StocktonAccess@theambassadors.com

Accessible Toilets - Accessible toilets can be found on every level of the venue.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. We recommend seats in Row F of the Stalls for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium as we operate using the Mobile Connect app. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. Our venue has a Mobile Connect system. We can provide headsets and devices for use of this system, or feel free to use your own. Please inform us using the following email address StocktonAccess@theambassadors.com ahead of the show if you require use of our devices, and we will reserve a device for you. Upon arrival at venue, whether using your own device or loaning one of ours, please speak to our Access Host or any other member of the team to have this set up for you. Mobile Connect is suitable for any seats in the auditorium.

Assistance Dogs – Assistance dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance. If you would like your dog to stay with you, please contact us using the following email address StocktonAccess@theambassadors.com so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide page, please see our Additional Resources. Please email StocktonAccess@theambassadors.com for a copy of our Visual Story which is designed to show what will happen when you visit us, to assist customers who are autistic or who would otherwise benefit from preparing for the visit.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.

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