Last Updated: 2023-01-11
We understand that sometimes customers cannot attend every show that they book. To offer you additional peace of mind, we have partnered with SecureMyBooking to offer Ticket Refund Protection. When you purchase Ticket Refund Protection, we allow you to obtain a refund if you are unable to make it to your event for the reasons set out in these terms and conditions.
Ticket Refund Protection is administered by SecureMyBooking on our behalf.
We will provide a refund of the Ticket Price paid by the Customer for tickets to an Event should Ticket Holder be unable to attend, or arrive late at the Event such that they are unable to utilise the ticket(s), solely as a direct result of:
Incapacity of the Ticket Holder caused by an Accident, Bodily Injury or Sickness or a Personal medical emergency before the Event.
Incapacity of a Dependent through Accident, Bodily Injury or Sickness first commencing before the Event necessitating the support of the Ticket Holder.
Pregnancy of the Ticket Holder where the birth date is due 30 days before or after the Event.
Adverse Weather preventing the Ticket Holder’s attendance at the Event.
Travel Delay on the day of the Event due to a cause outside of the control of each of the Ticket Holders that solely and directly prevents the Ticket Holder’s continued transit to the Event.
Death of the Ticket Holder or a member of their Immediate Family within thirty days (30) before the date of the Event.
Strikes, Riots, Civil Commotion, Martial Law, Terrorism, or a Volcanic Ash Event.
The Ticket Holder’s inability to attend due to being a member of the armed forces who is unexpectedly called to duty.
The unavoidable requirement for the Ticket Holder to remain at home due to serious damage to the Ticket Holder’s home or place of business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft within 3 days before the date of the Event.
The unavoidable requirement of the Ticket Holder to perform Jury Service where the Jury Summons was first received by the Ticket Holder after the date of ticket purchase.
The Ticket Holder being summoned to appear at court proceedings as a witness where the witness summons was first received by the Ticket Holder after the date of ticket purchase.
The Ticket Holder thirty (30) days before the date of the Event being Relocated by their current employer for work more than 100 miles from the Venue which the Ticket Holder was unaware of at the time of ticket purchase.
The Ticket Holder within thirty (30) days before the Event date being unexpectedly made compulsorily Redundant.
The Ticket Holder having been ordered to Self-Isolate, having registered a positive test result from an authorised health service provider or test centre for COVID-19.
The inability of the Ticket Holder to attend an Event due to a government-mandated travel ban in the Ticket Holder’s home region/country being implemented in relation to COVID-19 after the purchase of the ticket(s) preventing the travel of the Ticket Holder to where the Event is taking place.
Ticket Refund Protection does not cover any refund application for or resulting from:
Refunds in respect of tickets for a Cancelled Event or an Abandoned Event.
Closure of the Venue.
The inability of the Ticket Holder to attend a rescheduled Event.
Reimbursement of the Ticket Refund Protection fee charged by us.
Non-Appearance of any Participant.
Death, Bodily Injury or Sickness of the Ticket Holder directly or indirectly caused by criminal act committed by the Ticket Holder.
Failure of the Ticket Holder in the event of Bodily Injury or Sickness to consult a duly qualified medical practitioner and comply with the medical advice given by the medical practitioner.
Ticket Holder not attending an Event due to fear of contracting COVID-19.
Ticket Holder’s Self-Isolation that has been entered into without a positive COVID-19 test result provided by an authorised health service provider.
Inability to attend an Event due to a government-mandated Quarantine either on arrival in the country of the Event or on the Ticket Holder’s return to the Ticket Holder’s country of residence.
Inability to attend an Event due to COVID-19 status proof, proof of vaccine or mask-wearing rules being imposed by the Venue.
Actual or threatened war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalisation, requisition or destruction of or damage to property by or under order of any government or public or local authority.
The Ticket Holder failing to observe and comply with the requirements of any law, ordinance, court or regulatory body of whatever jurisdiction.
The Ticket Holder’s lack of care, diligence or prudent behaviour.
Inability to gain or maintain a Visa in or denial of entry to the country the Event is scheduled to take place, howsoever caused.
Any fraud, misrepresentation or concealment by the Ticket Holder.
Any financial failure of or financial default by anyone.
Any additional costs incurred by you in relation to your refund application
Any reason not listed in “What am I covered for”?