1. Tickets are sold subject to the theatre's right to make any alterations to the advertised time, programme, or cast as a result of circumstances beyond its control without being obliged to refund monies or exchange tickets.
2. If you have bought tickets to Part One and Part Two as a pair, both must be returned at the same time. We charge a service charge of £2.50 for each ticket that is returned. All tickets purchased on or after 18 September 2018 are non-refundable. However, please do contact your ticketing partner if circumstances mean you are unable to attend and they will endeavour to assist you. Tickets purchased on or after 1 December 2017 can be returned for a refund any time up to 14 days prior to the day of the performance; tickets purchased before 1 December 2017 can be returned for a refund any time up to 48 hours prior to the performance time. If you would like to return a ticket, please speak to the ticketing partner that issued your ticket. ATG: Email: [email protected] or call +44 (0) 208 544 7469 (UK and International; usual rates apply). Please note that ticket and hotel packages are non-refundable.
3. Every member of the audience, including children, must be in possession of a valid ticket which must be produced to gain entry to the theatre.
4. The ticket holder has a right only to a seat of the value corresponding to that stated on the ticket and the management reserves the right to provide alternative seats to those stated on the ticket.
5. If tickets are resold or transferred for profit or commercial gain by anyone other than a person authorised by the theatre then they will become void and the holder may be refused entry or ejected from the venue. Please note we reserve the right to refuse admission to customers with tickets purchased on re-sale websites. Permission is required to use tickets in association with any third party competition, charity, promotion, event, product or service.
6. Any comments or complaints, including the ability to view or hear the show, should be made promptly to the theatre manager before or during the performance.
7. Latecomers may be admitted to the auditorium when a suitable break in the performance occurs but admission cannot always be guaranteed.
8. The theatre reserves the right to refuse admission to and to remove audience members displaying aggressive behaviour or acting in any other unreasonable manner.
9. The use of photography and recording equipment of any kind is prohibited. Unauthorised recordings will be confiscated and cancelled.
10. Mobile phones, pagers, digital watches, laser pens or any other electronic equipment should be disabled when members of the audience are inside the auditorium.
11. Audience members may not bring in to or consume their own food and drink in the theatre. No smoking or use of e-cigarettes is permitted anywhere in the theatre.
12. Security searches will be conducted to ensure the safety of all audience members and your cooperation in conducting these is appreciated. No large bags will be allowed into the building. Please be aware that due to these security checks, you are advised to arrive at least 30 minutes prior to the performance start time stated on your ticket.
13. Due to annual leave requirements in the UK, some cast members may differ between parts if you have not booked in consecutive performances of Part One and Two within the same week. The appearance of any particular cast member cannot be guaranteed in the unforeseen event of illness or other circumstances beyond our control.
14. Audience members consent to the filming and sound recording of themselves as members of the audience.
15. The theatre does not accept responsibility for the loss or damage of any personal property.