Last updated: 2020-11-17
OUR PRIVACY COMMITMENT TO YOU
In respect of any personal information that we collect from you, the data controller (the company that is responsible for your privacy), is The Ambassador Theatre Group Limited, which includes ATG Tickets, Nova Cinema, LoveTheatre and Group Line.
Note that you are required to be at least 18 years old to use our website(s) and services, and we do not intentionally collect personal information from anyone under 18. No-one under 18 should attempt to submit any personal information to us.
ATG Tickets and Nova Cinema are owned and operated by The Ambassador Theatre Group Limited.
“ATG” and “Ambassador Theatre Group” (and “we”, “our”, “ours” and “us”) refers to The Ambassador Theatre Group Limited, a leading venue owner, producer and ticketing operator in the arts and entertainment industry, registered in England and Wales with registration number 2671052 and whose registered office is at Alexander House, Church Path, Woking, Surrey GU21 6EJ.
The UK is currently experiencing a public health emergency as a result of the coronavirus (COVID-19) pandemic. We are taking a range of additional measures to keep our team members, local community and guests safe, including following any government requirements and/or guidance as necessary. This section of our privacy notice explains how we will use your personal information in order to support these efforts.
NHS Test and Trace/Test and Protect
To support the efforts of NHS Test and Trace (for England), Test and Protect (for Scotland), and Test, Trace, Protect (for Wales), we are obliged by law to keep a temporary record of visitors for 21 days and supply such data to the relevant test and trace scheme where requested by them.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue operator are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.
When you book a ticket for an event (either directly or with a 3rd party agent), we will collect the following data about the lead booker (as per normal requirements):
Each visitor will also be provided with the option of providing their data (as per above) in addition to the lead booker:
We encourage you to provide this information prior to attending the event/venue in order to avoid any additional delays to yours and other people’s experience at the event/venue.
The accuracy of the information provided will be the responsibility of the visitor who provides it. We will not verify any visitor’s identity for NHS test and trace purposes. We will not collect any additional data for these purposes.
How we use your data
We will keep the data collected for a period of 21 days, in line with the government’s guidance. Once this retention period has ended we will securely delete the data in line with our retention policy (unless we already collect and keep such data for other purposes).
For more information on how NHS Test and Trace works please visit here: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works
For more information on how NHS Test and Protect works please visit here: https://www.nhsinform.scot/campaigns/test-and-protect
For more information on how NHS Test, Trace, Protect works please visit here: https://gov.wales/test-trace-protect-coronavirus
NHS Scotland’s privacy notice on NHS Test and Protect can be found here: https://www.informationgovernance.scot.nhs.uk/covid-19-privacy-statement/
Non-invasive Temperature checks
As part of a range of measures to combat Covid-19 and to protect our staff, customers and local community, venues may be utilising thermal imaging scans of visitors in order to check for high temperatures and it may be a condition of entry at the event/venue.
If a venue is using these thermal imaging cameras, information regarding temperate checks will be used by our staff at our venues to make an immediate decision regarding entry to such venue. This personal data is considered “special category” personal data as it relates to your health. There is no processing of your personal data in this regard by automated means.
Please note that whilst undergoing a temperature check via thermal imaging equipment may be a condition of entry at the event/venue we will not make a record of the result of any temperature check or retain any associated personal data. Please note that we will however keep a record that you/your party were refused entry so that a credit voucher can be issued allowing you to rebook and see the show on an alternative date (although the reason for the refusal of your/your party will not be recorded).
When using your personal data in the manner described in this section, we are pursuing a legitimate interest and believe that it is necessary for reasons of public interest in the area of public health. Please note that when processing your personal data in the way described in this section on non-invasive temperature checks, we owe you a duty of confidentiality in respect of the data we obtain; as set out above, we will not retain any temperature data relating to you.
Additional Information about your Health
Please note we will not ask visitors to provide us with any additional health information (special category data under data protection laws). We will however remind visitors of any entry conditions to the venues which may include for example a self-assessment by the visitor of their own health that if they feel unwell, are displaying any symptoms of Covid-19, have been told to self-isolate or believe they could be refused entry on the basis of their own self-assessment, then they should not enter the venue.
What information will you collect from me?
When you use our website(s) or other services, we may collect and use your information in several different ways. The main reasons are:
Please note that if you choose not to share your personal information with us, or refuse certain contact permissions, we may not be able to provide you with some services that you have asked for.
How and when we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person at a ticketing booth or self service kiosk, when you sign up to receive emails from us. We also look at how our website(s) is used, so that we can offer the best possible experience.
We collect information in a number of ways, which are listed below:
We may also receive information about you from:
What Personal information we may collect
We will collect personal information that you submit to us when you make use of our website(s) or services and/or you contact us. This information may include, but not be limited to:-
How we use the Personal information that you provide us with
Please note that if we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
What about sensitive personal information?
In the course of providing our goods or services to you, we may collect information that could reveal your religious beliefs or information about your health. Information like this is considered “sensitive personal information” under data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
Examples of when we may collect this information could be in the following circumstances:
If you do not allow us to process any of your sensitive personal information, this may mean that we are unable to provide all or part of the services that you have requested from us. Please be aware that in such circumstances, you may not be entitled to cancel or obtain a refund of any price that you have already paid.
Technical Information we collect from you
We automatically collect certain limited information about your device and your visits to our websites which may be considered personal information. This information may include the type of data set out below.
How we use this Technical Information
Information we receive from other sources
Certain third parties may provide us with personal information about you. In each case, it is the third party’s responsibility to ensure that is has obtained your consent to share your personal information with us. Where possible, we will ask a third party to confirm that it has the right to pass this information to us.
Third party services
You may give us permission to access your personal information in other third-party services, e.g. you may link your account to Facebook or Instagram, which allows us to access content on these platforms.
How we use third party services data
ATG group companies
The companies within the Ambassador Theatre Group work closely to deliver services to you.
How we use our Group data
Our ticketing agents
We sometimes appoint third party ticketing agents to promote and sell our products on our behalf. Where you have purchased one of our products from an agent it will be necessary for the agent to pass your details on to us so that we can fulfil your order. To contact you about any cancellations, amendments or additional information in respect of your ticket order
Collation of Personal Information
However, we share your data with other companies as an essential part of being able to provide our services to you:
We may also disclose your personal information to third parties if:
Anonymised and pseudonymised data
We may anonymise personal information so that you can no longer be identified from such information. We may also pseudonymise your personal information. This allows us to recognise where multiple behaviours are linked, without seeing any personally identifiable data.
Where you have consented or where we have a legitimate interest, we will use your personal information to contact you via email, SMS, push notification, telephone or post (depending on any preferences notified to us) with relevant information about Ambassador Theatre Group, our websites, our products, services, offers and events. Where you have asked to receive information about our corporate partners or sponsors, your personal information will be used by us to send this information to you.
How to stop marketing messages from ATG
You can stop receiving marketing messages from us at any time. You can do this:
Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages. However, please note that it might take a few days for our systems to be updated, so you might continue to receive messages from us whilst we process your request.
Stopping marketing messages from us will not end communications such as updates in relation to your order of tickets or useful information about your visit to one of our events.
Your browsing and interaction on any other website, or your dealings with any other third-party service provider, are subject to that website’s or third-party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website that you visit or third-party service provider that you deal with, and to contact them if you have any questions about their respective privacy policies and practices.
Retaining your personal information. We keep your personal information for as long as we require for the purposes for which it was collected (see above). Once the relevant purpose has been satisfied we will securely delete or anonymise your personal information unless we are required to retain a copy of such information under applicable law.
We are committed to keeping your personal information secure. We take appropriate technical and organisational measures to ensure the security of all personal information we hold (and endeavour to only work with third parties who provide equivalent protections) in accordance with industry best practices (for example, if you provide us with your credit card information, the information is encrypted to ensure its security). However, please note that there are inherent security implications of disclosing personal information online for which we cannot be held responsible.
Account details. You are responsible for keeping the log in details and password in respect of any account you hold with us confidential at all times.
You have rights in relation to the personal information we hold about you, and have the right to:
If you have a concern or wish to make a complaint about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (“ICO”). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.