Coronavirus
Updates Information on Rescheduled and Postponed Shows Frequently Asked
Questions
UPDATE - 05 October 2020, 08:00
Unfortunately, as a result of ongoing social distancing restrictions, we have now suspended all performances at our UK venues until Friday 27 November 2020.
We apologise for the inconvenience caused but hope you understand given the exceptional circumstances.
If you have made a booking that is affected by this suspension, you do not need to do anything. We are currently contacting customers whose original tickets were for performances up to 27 November.
Bookings for performances with confirmed rescheduled dates will be automatically moved to the new dates and customers will be informed accordingly. We are working with Producers to reschedule as many postponed shows as possible and thank you in advance for your patience. Full credit vouchers which are valid until 31 December 2021 and including all fees, or refunds, are available for all cancelled shows.
Over the last few months, our teams up and down the country have successfully rescheduled thousands of performances of great quality plays, musicals, comedy and live music. For further details please click here.
Throughout 2021 we have a wonderful array of productions on sale, everything from The Addams Family to Derren Brown: Showman, Waitress to Looking Good Dead, and School of Rock to My Best Friend’s Wedding. You can book with complete confidence knowing that if there are any further suspensions, your new tickets will remain fully valid for further exchanges or refunds.
Pantomimes
Due to the ongoing impact of Covid-19, it is with sadness that we have taken the decision to suspend all pantomime performances at our UK venues until Christmas 2021.
Following discussions with our producing partners we agreed it was no longer possible for us to deliver the planned performances this year. We know you will have been looking forward to seeing the show and we apologise for the disappointment and inconvenience this will cause.
We’re pleased to confirm all performances will be rescheduled to Christmas 2021.
Once the new dates for the show have been finalised, we will automatically transfer your booking and ticket(s) across to the closest equivalent performance. We will contact customers to confirm their new booking details over the course of the next 6 weeks. If you’re unable to attend the new date, please rest assured that we will be able to provide further assistance.
For details on other postponed or rescheduled Christmas shows, please click here. If your show is still expected to take place on its current date, please rest assured we will contact you with any updates.
On behalf of all our staff, backstage crews, front of house teams, actors, dancers, musicians, and the entire industry we thank you for your support and understanding as we work together to ensure the future success of British theatre. With your ongoing support we believe we can come back faster and stronger than ever before.
As you can imagine, we have a large number of customers to assist, so we ask that you please bear with us - your patience and understanding are very much appreciated at this time.
The ATGtickets Team
Updated: 23 September 2020, 13:00