OVO Hydro, Glasgow

Contact Us - Please see our Access Contact Us page for details

There are two dedicated accessible entrances for the OVO Hydro, located at the East Doors and West Doors of the venue. Any customer with accessible requirements is welcome to utilise either entrance, regardless of their ticket location for the event. The concourse areas on the first two floors of OVO Hydro are fully accessible by lifts.

Important: Venue lifts and escalators can assist customers to the Level 2 concourse area, however most seats on Level 2 and 3 are only accessible by stairs with handrail assistance. Please take this into consideration when booking tickets. People with mobility difficulties are recommended to book tickets within our dedicated accessible seating areas which are fully accessible for all.

Lift and Wheelchair Access - Fireproof Lifts with handrails operate to the concourse areas on the first two floors within the venue. Lift door opening dimensions are as follows: 120cm wide

Lifts operate within the Hydro Club to take customers from the ground floor to the bar, restaurant and suite areas. Lift door opening dimensions are as follows: 91cm wide

Sunflower Lanyards - We support the sunflower lanyard scheme at the Scottish Event Campus.

Sensory Backpack Service - The Scottish Event Campus is a buzzing, exciting hub for all kinds of events. We appreciate that for some, this can be a difficult environment. To help make your visit as enjoyable as possible, the SEC has a number of sensory backpacks, which are available to borrow, free of charge. These are primarily for customers with Autism and other Sensory Processing Disorders.

Collection and drop off is at the following point: OVO Hydro - OVO Hydro Information Desk.

Backpacks are available on a first-come, first-served basis.

You can bring your own sensory supports if you'd prefer to have them with you.

Backpacks should be returned to one of the pick-up locations, but children are welcome to keep the soft toy. Items are sterilized between use, however there are sterilizing wipes included in the bag should you wish to use this yourself.

Bookable Access Facilities - There is accessible seating available within the Arena Bowl and Hospitality Suites of the OVO Hydro. Dedicated blocks have easily accessed viewing platforms where wheelchair users, ambulant accessible customers, and their companions can enjoy excellent views of the stage. These spaces are situated in open, easily accessible areas of the venue, and are positioned near exits to the concourse and accessible toilets.

Wheelchair accessible seats have no steps to navigate, with ground floor spaces being accessible via a ramp, and level 2 spaces being accessible via lift. Ambulant accessible seating has a maximum of 4 steps with handrail assistance for access into the row.

Please note: Ground floor and level 2 accessible areas use a flexible seating arrangement with Sandler seating. The accessible areas on Level 2 (shown below) include a walkway providing access to the seating blocks located behind it.

Accessible Drop-off / Pick-up service - We have a free designated Drop-off / Pick-up area available, accessed via Stobcross Road, at the rear/west entrance of the SEC Centre when an event is taking place in the OVO Hydro.

A courtesy shuttle bus runs to assist customers from the drop off point to the front of the venue. We offer users a flexible 30 minute stay, allowing you plenty time to accompany friends/family to and from an event. The service is also in close proximity to a range of on-site facilities - Male/Female/Accessible toilet, baby changing, ATM cash machines, Shop, Box office, Clydebuilt Restaurant.

The main car park is the multi-storey at 10 Stobcross Road, G3 8GS, which is operated by Glasgow City Council. The car park is open 24 hours and has designated blue badge parking bays spread across levels 0-4.

The car park has an accessible walkway (59m long) linking it directly to the campus. Lifts are available to gain access to each level of the carpark as well as for exiting and entering the carpark walkway.

Dimensions of the lifts within the car park are; 125cm x 190cm and the door is 90cm wide.

Dimensions of the lifts connecting the walkway to our campus are; 110cm x 130cm and the door is 90cm wide.

Accessible Entrances - We have 2 accessible entrances for access into the OVO Hydro. These are the East Doors (closest to the multi-storey car park) and the West Doors (closest to the train walkway/SEC Centre).

Please note that customers may have to queue on arrival to enter the venue, even at our accessible entrances.

Toilets and Changing Places Facility - Accessible toilet facilities are within easy reach inside any of our 3 venues. These facilities can be accessed using Radar keys, which are available from stewards, or may be purchased from the Information Desk in the SEC Centre and the Information Desk in the OVO Hydro if you wish to have your own.

Stewards located around the venue can help point you to the nearest toilet from your location.

We have two changing place facilities on campus:

OVO Hydro Changing Places - Located on Level 2 of the OVO Hydro, accessible via the concourse lifts.

SEC Centre Changing Places - Located inside the East entrance of the SEC Centre on the ground floor.

Access to Performance Services - Induction loop systems are available for use within the Box Office and Information Desk, and Cloakroom areas.

An infra-red loop system is available in blocks 204, 205, 206, 213, 214 & 215 on Level 2 of the venue, but are reliant on the touring production for each individual event, so the operation of these can vary. To book suitable seating in these areas, please call our Accessible Booking line on 0141 576 3230 (open Monday – Friday, 9am - 2pm).

Infra-red headsets are available from the Information Desk during events. Customers will be asked to sign out a headset which should be returned to the Information Desk at the end of the show. Information on this service will be provided upon booking with our Accessible Booking Team.

Assistance Dogs - Assistance dogs are welcome at the venue, but please be aware that noise levels can be high during some events.