The Information We Collect When You Use the Website
When you browse this website ("Site"), information about your visit is automatically stored in our web server logs. The server logs stores the details of the pages and content you request when you click on the links in our website. For example, it will store your IP address and the date and time of page requests.
You can browse our Site without providing us any personal information, but to purchase tickets, you must enter your details.
Information We Request Directly From You
We collect various personal details when you fill in our registration and order forms (like your name, phone numbers, address, email address etc). We also keep a record of your transactions with ATG Tickets and any correspondence between us.
Information Which We Obtain
We may also add information to your details, which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or the Postal Address File, or is derived from market research such as consumer panel surveys.
How We Use Personal Information
As an authorised ticket agent, ATG Tickets sell tickets for the live events for which you buy tickets. This might be an artist, venue, promoter, organisation, producer or sponsor.
ATG Tickets is data controller in respect of all of the information which ATG Tickets collects and receives about you when you use our services.
Providing, Improving and Customising Our Services
We use your information primarily to provide you with the services and products you request, and related customer services (this includes providing this Site, website administration and security).
We also analyse this information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
Depending on your marketing preferences, we may use this information to help us to determine which offers, information, discounts and promotions you would most like to receive.
When you first register with the Site, you can decide whether your contact information may be used by us, and selected third parties for direct marketing purposes. Depending on your selection, ATG Tickets, our associated companies and/or other third parties may contact you by e-mail or post, telephone or SMS with information or offers regarding their goods and services such as discounts, exclusive offers or special event information.
Unless you opt-out, ATG Tickets will send you Emails with information about upcoming shows and events .If you purchase a ticket for an event, your address will be entered into ATG Ticket’s Welcome Email service. This service sends you e-mail updates about the event you are attending, promotions and other useful information about your visit with us. You may also receive an email from us after the event asking you about your experience.
If you become an ATG Theatre Card Member, we will contact you with the latest news, information and offers despite any preferences you have previously selected.
You will be given an opportunity to unsubscribe in every marketing e-mail we send you.
Carefully Selected Third Parties
If you've given your consent when registering for your personal information to be provided to carefully selected third parties they may contact you by post, telephone or email with information or offers regarding their goods and services.
Information Sharing and Transfer
ATG Tickets and its associated companies will not share your data with any third parties without your consent, except under the following circumstances:
- if we use a third party supplier to carry out specific business operations (e.g. a mailing house, a courier, or a market research company) but only if we have in place a written agreement protecting your information;
- if you have purchased other goods or services via our website such as ticket insurance or merchandise, in which case your information may be shared with third parties to process and fulfil your orders. Please see further information below in relation to how payment information is shared;
- if we consider it necessary to comply with laws or regulations, to assist law enforcement, to protect the rights, property, or safety of ATG Tickets, our customers, users of this Site, or others;
- if the data is only being shared in an anonymous and aggregate form; or
- if ATG Tickets or any of its assets are acquired by a third party, in which case your information may be one of the transferred assets.
Financial Information We Collect and How We Use It
If you are purchasing tickets, you will be asked to provide financial information (your payment card information).
Financial information we collect is used to authorise payment and bill you for your purchases through our Site. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Where we do share this data, we apply payment industry standard encryption methods to maintain its security.
If you've ordered any additional goods or services through our Site your information may be passed to the providers of such goods or services so they can process your transaction and provide you with the goods or services you've ordered.
Except as explained above, we will not share your financial information with any third parties without your prior consent.
Advertising on this Site
This Site contains adverts for ATG Tickets services and also third party advertising. We do not share your personal data with our third parties advertisers (except for demographic data on an aggregate basis) but they may collect information about you using their own cookies and other similar technologies.
ATG Tickets and its third party advertisers may use information collected using cookies and other similar technologies to measure the effectiveness of our advertising and to deliver targeted advertising based on your preferences.
Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain third party content and links to other websites. ATG Tickets is not responsible for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties, and so you should be careful to read those websites' privacy policies independently.
Our Security Precautions
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Socket Layer (SSL) encryption for your transactions with us. It encrypts all of your personal information, including payment card number, name, and address, so that it cannot be read as the information travels over the Internet.
Do cookies mean I could get cold calls or junk mail?
Do cookies compromise my security when using your website?
The cookies we use are completely safe and secure. In fact, they are used purely to provide essential functionality which allow you to browse the website.
How cookies make our website safer and easier to use
Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. We use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as ATG is not responsible or liable for their privacy practises.
These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.
You can remove these optional cookies on the 'My Favourites' page.
Cookie Name: region
This cookie is used to store the 'My Region' preference. You can remove this cookie on the 'My Favourites' page.
Cookie Name: ATGFavs
This cookie is used to store the 'My Favourite' shows and venues. You can remove this cookie on the 'My Favourites' page.
Cookie Name: members-code
This cookie is used to store the Friends membership number if entered.
Cookie Name: ATGCookies
This cookie is used to hide the cookie information from the top of the page if the visitor has clicked 'continue' or visited subsequent pages.
Cookie Name: REMEMBERME and EMUID
This cookie remembers the customer’s email address or user ID to speed up logging in on future visits - if the customer has selected the “Remember Me” option when logging in during a previous visit on future visits - if the customer has selected the “Remember Me” option when logging in during a previous visit AND a particular config file setting is activated.
Cookie Name: ASP.NET_SessionId
Our box office websites are hosted on a Microsoft platform, and therefore use IIS. A session cookie is created by Microsoft to differentiate between each individual customer on any particular website on that platform. These cookies tend to expire after a set time (typically 20 minutes) or when the browser is closed, and then cannot be re-used. This cookie is used to identify the session and retain a customer’s basket details throughout the length of the session.
Google Analytics Cookies:
We use the default configuration of Google Analytics for measuring site statistics. For more details, visit this page on Google's developer site.
Third party pixel tracking:
From time to time Productions ask us to place a pixel on the confirmation page. If you purchase a ticket from us then information directly related to your purchase may be shared with the producer of the show. However, no personal information will ever be shared through this tracking.