Cookies on the ATG Tickets website

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the ATG Tickets website. However, if you would like to, you can change your settings at any time.

ATG Cookie Policy

Understanding how and why we use cookies

We use cookies on our site ( to create the most accessible and effective website possible for our customers. Cookies allow you choose preferences and access products and services online.

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?
The cookies we use do not contain any information which would allow us to identify you. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in.

Do cookies compromise my security when using your website?
The cookies we use are completely safe and secure. In fact, they are used purely to provide essential functionality which allow you to browse the website.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. At ATG, we use cookies to let users navigate between pages efficiently and enable other essential functionality.

How cookies make our website safer and easier to use

Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. We use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as ATG is not responsible or liable for their privacy practises.


Our Cookies


Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

You can remove these optional cookies on the 'My Favourites' page.

Cookie Name: region

This cookie is used to store the 'My Region' preference. You can remove this cookie on the 'My Favourites' page.

Cookie Name: ATGFavs

This cookie is used to store the 'My Favourite' shows and venues. You can remove this cookie on the 'My Favourites' page.

Essential Cookies

Cookie Name: members-code

This cookie is used to store the Friends membership number if entered.

Cookie Name: ATGCookies

This cookie is used to hide the cookie information from the top of the page if the visitor has clicked 'continue' or visited subsequent pages.


This cookie remembers the customer’s email address or user ID to speed up logging in on future visits - if the customer has selected the “Remember Me” option when logging in during a previous visit on future visits - if the customer has selected the “Remember Me” option when logging in during a previous visit AND a particular config file setting is activated.

Cookie Name: ASP.NET_SessionId

Our box office websites are hosted on a Microsoft platform, and therefore use IIS. A session cookie is created by Microsoft to differentiate between each individual customer on any particular website on that platform. These cookies tend to expire after a set time (typically 20 minutes) or when the browser is closed, and then cannot be re-used. This cookie is used to identify the session and retain a customer’s basket details throughout the length of the session.

Google Analytics Cookies:

We use the default configuration of Google Analytics for measuring site statistics. For more details, visit this page on Google's developer site.

Third party pixel tracking:

From time to time Productions ask us to place a pixel on the confirmation page. If you purchase a ticket from us then information directly related to your purchase may be shared with the producer of the show. However, no personal information will ever be shared through this tracking.

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