Fortune Theatre Access
Access Booking line: 0800 912 6971
Fortune Theatre Visual Story: a visual resource to help prepare
visitors for a new experience and to help them become familiar with new
surroundings and what to expect. Please contact Access Champion Steve Durham to request the Visual Story.
There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.
Wheelchair transfers - there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to being level with the back of the auditorium.
Non-Transfer Patrons - Dress F16-17 can be removed to accommodate patrons who cannot transfer. A wheelchair lift is accessible by the side fire exit. When customers arrive they will be assisted by a front of house member who will guide them around to the side entrance and the lift. It can only accommodate standard size wheelchairs not scooters or larger electric wheelchairs. This lift is also available for patrons who wish to transfer to a seat but cannot manage the 7 steps up to the dress circle.
Box A is only accessible to unaided wheelchair transfers through the side fire exit.
Wheelchairs and scooters will be stored in a safe place.
The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the Box Office situated in the main foyer. There are two devices available: Induction Loop Necklace Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control. Headset This device amplifies sound through earpieces similar to regular headphones. Suitable for persons without a hearing aid.
Guide dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after guide dogs during the performance.
There are ladies on all levels and gents in the stalls and upper level. The toilet next to Box A is an access toilet and can be accessed via the side fire exit.