Bristol Hippodrome Theatre

One of the largest theatre stages in Britain, The Bristol Hippodrome has established itself on the touring circuit for all major musical productions, thus becoming known as Bristol’s West End Theatre.

Enjoying the show safely, together.

Here are the measures we have put in place for your safety, wellbeing and enjoyment. 

Take a moment to familiarise yourself with these measures and please do your part to help ensure everyone enjoys the show safely.  

We look forward to welcoming you back to the theatre safely.  

Household Seating

We have distanced seats into groups of two - six. You can book as a single household or support bubble. If you are traveling to the theatre from another area, we ask you honour the local rules where you live.



Your eTickets will be emailed within two weeks of the show. You can display them on your phone or print-at-home. Please ensure the barcode is clearly readable upon arrival at the theatre for contactless entry. 

Plan your Journey

In many areas local rules recommend avoid using public transport and car sharing. We have information about the best parking options near the venue.

Feeling Unwell

If you or any of your party feels unwell or need to self-isolate, you can request to exchange your tickets free of charge. If no alternative performance is available, you can opt for a credit voucher. 

Entry Time & Door Number

To aid social distancing your eTickets will have an entry time and door number to let you know what time to arrive, and which door to use to enter the theatre.

Temperature Check

Contact-free temperature checks will take place as you enter. If your temperature is higher than 38 degrees, you will be unable to enter the theatre. We will issue you with a credit voucher (covering just you or your whole booking party) allowing you to rebook and see the show on an alternative date. 

Check-in Test & Trace App

‘Check-in’ upon arrival at the theatre with one of the national NHS apps. QR codes will be available to scan at all entry doors. Also the contact details provided when booking will be shared with NHS test and trace schemes if they need to contact you. 

Sanitation Stations

Sanitation Stations  

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.

Face Coverings

You will need wear a suitable face covering, in line with government guidelines unless exempt. When seated in the auditorium you will be distanced from other guests, and you may remove your face covering to enjoy food and drinks. Our theatre staff will be equipped with personal protective equipment - including face coverings and gloves. 

Social Distance

Space Consideration

When moving around the theatre please respect the space of other guests and keep a safe distance. We ask that children are always accompanied when out of their seat.

in-Seat Ordering

In-Seat Ordering

No need to queue at the bar! We are offering in-seat ordering and delivery service. Place an order for pre-show or interval drinks from the morning of your event right up until showtime. Everything will be delivered to your seat. Download the Ordertorium app and create an account anytime. 

Contactless Payments

We have gone cash free! We accept all major credit / debit cards. We have also increased our contactless limit to £45. 

See it Safely

This mark certifies that we are complying with the latest Government and industry Covid-19 guidelines, to ensure the safety of our staff and audiences.

If you have further queries, please visit our online Help Centre where commonly asked questions can be found.