The Box Office will open 90 minutes prior to the performance start time.

Online booking: join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets.

Our dedicated Access Host will be available if you require any assistance during your visit.

We’re on Euan’s Guide and AccessAble - take a look for detailed accessibility information and customer reviews.

Access Parking: We have no specific parking for the venue. The nearest car park is Trenchard Street which is located a few roads behind the theatre. It is possible to park on Denmark Street and Gaunts lane on the double yellow lines if you have a blue badge.

Accessible toilets: Located at the back of our Piano Bar and at the Access Entrance located on Denmark Street.

Access to bars or refreshments: Our Piano Bar is step-free and wheelchair accessible from outside, or ask us for At Seat Service when you arrive.

Access Performances: All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment & Audio Description: We recommend seats in Rows B and C in the Stalls for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium as we operate using the Mobile Connect app. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.

Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. If you would like your dog to stay with you please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Hearing Assistance & Captioning: Our venue uses the Mobile Connect system. This can be used from any seat in the venue, just download the app on your phone and bring your own headphones. Please read Mobile Connect Instructions. Recommended seats: You can use this system in any seats in our auditorium. For Captioned performances, we recommend seats in Rows B, C, D and E in the Stalls.

Level or step free access: Denmark Street Access Entrance is step free although once in the Auditorium each row has a step. Recommended seats: The pairs of seats on ends of Rows F-W on the left-hand side of the auditorium (stage-right), or Row P 31-43 on the left-hand side of the auditorium (stage-right).

We have 4 wheelchair positions, and the seats listed above are suitable if you wish to transfer to a theatre seat.

Trigger or Content Warnings. We endeavour to include this information on each show page. If there are specific triggers you’d like to be made aware of please Contact Us.

Email bristoladmin@theambassadors.com for a copy of our Visual Story which is designed to assist our patrons who are on the autistic spectrum or who have a sensory or communication condition.

Seat width information: The Stalls and Grand Circle have individual fold-down seats with static armrests. The width of these seats is approx. 40cm. The Upper Circle is cushioned bench seating with low backs. Each space is approx. 42cm wide and there are no armrests. All our Boxes have non-fixed straight back chairs.

Additional information and Questions

Details of our company-wide Access Services are available in our Access section. FAQs are available in our Accessibility help information, or Contact Us.

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