Contact Us - Please see our Access Contact Us page for details.

Access Parking - There are 14 accessible spaces on Pall Mall car park at the side of the venue ST1 1HR.

Step Free Access and Wheelchairs

At the entrance to the theatre there are 9 steps leading from the front doors up to the theatre foyer. As you enter, on the left there is an access lift suitable for wheelchair users and buggies. All of our stairwells have handrails. There is also a lift within the venue to access all levels.

For step free access in the Stalls, we recommend Rows AA – E. and for step free access in the Circle, we recommend Row B.

We have 6 wheelchair positions in the Stalls and 4 wheelchair positions in the circle.

We can also accommodate up to 14 additional wheelchairs on Row E in the Stalls.

Access is via a platform lift, which can accommodate maximum wheelchair dimensions of 82cm x 140cm and a total weight limit of 400kg, including the customer.

The passenger lift within the building can accommodate maximum wheelchair dimensions of 78cm x 140cm and a total weight limit of 630kg, including the customer.

There is lift access to all levels of the theatre from our foyer (with audible announcer).

Stalls seats are approximately 41cm wide, fold down chairs with fixed arm rests.

Circle seats are approximately 41cm wide, fold down chairs with fixed arm rests.

We also have some ‘perch’ seats which are high seats with no arm rests. These seats are 70cm high.

There are 16 perch seats in the Stalls: Row V 1-8 & V 9-16

There are 14 perch seats in the Circle: Row H 1-7 & H 25-31 and 3 either side in our ‘Box’ positions AA 1-3 & AA 4-6

Accessible Toilets - Accessible toilets are available in the Foyer, the Stalls Bar and the Circle Bar.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services – Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. We recommend seats in the front section of the Stalls (Rows AA – D) for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.

Hearing Impairment Services –Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. Our venue has an Infra Red system. Please ask a staff member for a headset on arrival. To use this system we recommend you sit closer to the center of the auditorium.

Assistance Dogs - Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance. If you would like your dog to stay with you, please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide page, please see our Additional Resources. Email stokeaccess@theambassadors.com for a copy of our Visual Story which is designed to show what will happen when you visit us, to assist customers who are autistic or who would otherwise benefit from preparing for the visit.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.

The Shawshank Redemption