Booking Information

At The Alexandra, we have an Access Ambassador for every performance. This member of staff is on hand to ensure our patrons have everything they need throughout their visit and they can be contacted via any member of our Front of House staff.

We value our customers greatly and welcome any feedback you may have. Please don’t hesitate to speak to a member of our team during your visit.

The Alexandra Visual Story: a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect. Please contact our Access Champion to request the Visual Story here

The Alexandra Virtual Tour: Make your way through the public areas of our venue to help familiarise you with our building. Click here

The Alexandra Audio Brochure: To listen to our audio brochure for what's coming up at the Alexandra, please click here.

Venue Access Information

There are 8 wheelchair spaces available in Stalls. Access to Stalls is available via the easy access entrance on Station Street, next to Stage Door. There is an intercom and a member of staff will meet you there. Please note, this entrance opens around 30 minutes before the performance.

Access to Dress Circle, Grand Upper Circle and the Ambassador Lounge is via stairs only.

There is no lift access at the theatre.

The Alexandra offers Sennheiser infra-red listening systems.

Induction Loop Necklace

Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.

Headset

This device amplifies sound through ear-pieces similar to regular headphones. Suitable for persons without a hearing aid.

To access the infrared system please request receiving equipment from a member of staff on the day of the show, who will contact the Access Ambassador. We do ask that these be returned after the show to a member of our Front of House staff.

Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively we can organise for a member of staff to care for your dog during the performance and provide them with some drinking water.

There are accessible toilet facilities on the ground floor of Stalls. These are separate, fully accessible, private, unisex facilities next to the easy access entrance door.

The Mousetrap

The Alexandra, Birmingham

Mon 11 Nov - Sat 16 Nov 2019