Enter show, artist name or venue

clear

Once

Overview

ATG Tickets Exclusive No Booking Fee Offer!
We're delighted to announce a new Early Bird booking scheme to reward you early bookers. Book Band A tickets three weeks...

Read More

Running time: 2h 25m

Overview

ATG Tickets Exclusive No Booking Fee Offer!
We're delighted to announce a new Early Bird booking scheme to reward you early bookers. Book Band A tickets three weeks...

Read More

Running time: 2h 25m

Date
Access info
Price
No further performances found

Location

Phoenix Theatre,
Charing Cross Road, ,WC2H 0JP

Once

ATG Tickets Exclusive No Booking Fee Offer!
We're delighted to announce a new Early Bird booking scheme to reward you early bookers. Book Band A tickets three weeks out and you won't be charged a booking fee.

Once is the smash-hit, award-winning musical that will capture your heart like no other.  A bittersweet and funny love story that celebrates the power of music, performed live on stage by an extraordinary cast of actor-musicians, Once dazzles with invention, wit and unforgettable songs. Winner of 8 Tony® Awards, a 2013 Grammy® Award and the 2014 Olivier Award for Outstanding Achievement in Music,  this is the show everyone wants to see more than once. Come and find out why…

'Ronan Keating makes a brilliant debut on the West End stage'
BBC Radio 2

***** ‘Ronan Keating brings a spell-binding theatrical intensity’
London Theatre

**** ‘Ronan captures the hearts of the audience seemingly effortlessly’
The Independent

**** 'Ronan Keating inhabits the role with sensitivity and conviction’
Time Out

**** ‘Ronan Keating’s singing is superbly expressive and soulful’
The Mail on Sunday

**** ‘Keating is the genuine article’
Sunday Express

**** ‘Ronan Keating achieves a rasping intensity that brings up the hairs on the back of your neck’
The Daily Telegraph

Once

There are no booking fees for this production.

Once Access

Booking Information

Access Booking line: 0800 912 6971

Phoenix Theatre Visual Story: a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect. Please contact the venue's Access Champion to request a copy.

Read our Access Guide here

Meet our Access Champions Michael and Alice here


Access Performances
  • Audio Description None scheduled
  • Sign Language Interpreted None scheduled
  • Captioned None scheduled
  • SUR Titles None scheduled
  • Relaxed Performances None scheduled
Venue Access Information

Wheelchair users can access theatre with no steps via Flitcroft Street.

Seats
Non- transfers: there is one wheelchair space in Box C for a non-transfer patron. The corridor to Box C is 90 cm.The door to Box C is 78 cm. 

There are two unfixed chairs in the Box. Box is restricted view (left side stage).

Transfers: into Dress Circle Row A seat 28 (fixed seat) - although, theatre staff are unable to assist disabled patrons. If transferring, the patron’s wheelchair will be taken care of by front of house staff during the performance and bought back to the patron once the show has ended. There are double doors to reach this area of the theatre so large wheelchairs can be accomodated.

Entrance
The main entrance to the theatre is on Phoenix Street. The foyer and box office are one shallow step from street level. There are handrails throughout the theatre on all levels.

Stalls           
There are 13 steps down to the Stalls from the foyer. There is no lift and the Stalls can only be accessed on foot. There are exits at the rear of both aisles.

Dress Circle       
There are 21 steps up from the foyer to the Dress Circle. The Dress Circle can be accessed from street level via Flitcroft Street. There are exits at the rear of both aisles. From back of Dress Circle (row K) to front (row A) there are 18 steps.

Upper Circle       
There are 51 steps up from the foyer to the Upper Circle.
There is no lift and the Upper Circle can only be accessed on foot.
Exits at rear (row J).
From back of Upper Circle (row J) to front (row A) there are 24 steps.

Bars
There are bars on all levels.
Plushy bar is 4 steps down from the Stalls.
Dress Circle bar is 3 steps up from the Dress Circle.
Upper Circle bar is 8 steps down from the Upper Circle.
Patrons must negotiate stairs to access any of the bars.

If prearranged with front of house drinks can be left in the Royal Room for access patrons using the Box.

Sennheiser Infra-red and Induction Loop sound amplification systems are in use  throughout the auditorium. These can be collected from the foyer bar on Phoenix Street.

Guide dogs are allowed into the theatre area.

Ladies and Gents on all levels. Adapted toilet is on Dress Circle level in the Royal Room. There are no steps to this toilet from Box C or Row A Dress Circle, but there are 2 slightly awkward turns. Patrons must negotiate stairs to access any of the other toilets: Stalls: Ladies are 7 steps down and 3 steps up, right of Plushy bar. Gents are at the rear of stalls - high seat number side; Dress Circle: Ladies and Gents on same level as bar, 3 steps up from Dress Circle level; Upper Circle: Ladies are the same level as Upper Circle and Gents are in Upper Circle bar (8 steps down).

Phoenix Theatre Information

Phoenix Theatre
  • If you're driving into the West End to see a show, take advantage of Q-Park's Theatreland Parking Scheme saving 50% off off-street car parking charges for up to 24 hours. To qualify, simply present your Q-Park car park ticket for validation at our box office and the car park machine will automatically charge you half price. Our nearest Q-Park car park is Chinatown and the next nearest is Trafalgar.
  • Please see our Access page for more info.
  • Enjoy one of our beautiful bars.  
  • A cloakroom is available at this venue.
Phoenix Theatre

Charing Cross Road


London
WC2H 0JP


Directions

Click here to see the 5-minute walking map.

Click here to see the 15-minute walking map.

By bus: Number 14, 19, 22b, 24, 29, 38 or 176 to Covent Garden.


Contact Information
Telephone Booking : 0844 871 7629

Calls cost 7p per minute, plus your phone company's access charge.

Groups Bookings : 020 7206 1174

Access Bookings : 0800 912 6971

Stage Door / Admin:* :

Security

ATG continues to make the safety and security of its customers and staff a priority.  As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases rucksacks and large bags into the Theatre. Many thanks for your cooperation.

More Events & Info Visit: Phoenix Theatre
Pick your own seats

To pick your own seats for Once at Phoenix Theatre simply find the performances you'd like to see from the listings below and you'll be given the option.

ATG Theatre Card

ATG Theatre Card member benefits include:

  • Most Performances No booking fees
    No transaction charge
    Free Ticket Exchange

Stay informed Once you have purchased your ATG Theatre Card, remember to visit your online account and opt-in to hear from us. It’s important for our members to do this to ensure you receive up-to-date information about your benefits such as priority booking, ticket discounts and monthly newsletters.

Become an ATG Theatre Card Member today and enjoy...
  • Discounted theatre tickets
  • Priority brochure
  • Free Ticket Exchange
  • Discount at ATG theatre bars
  • & More…
From £35 a year. JOIN THEATRE CARD MORE INFO

Once Group Bookings

Booking Information Group Booking enquiry form
Enquire here

Email: groupsales@theambassadors.com

Groups Booking line: 0333 009 5385 Calls charged at local rate.

Groups Benefits
  • Reserve now, pay later
  • No booking fees on selected shows
  • Huge savings on the majority of shows
  • Easily amendable reservations
  • Reserve more than one show at once
  • No deposits required
  • Reservations are invoiced, and are easy for you to review and check before paying
  • Tickets posted free to your door
  • Pre-book hospitality packages

Find out more about Group Bookings

Once Blog

Jukebox Musicals: The Next Contenders
Jukebox Musicals: The Next Contenders

Posted: 20 September 2013

With Thriller Live shacked up at the Lyric Theatre, The Commitments rocking the Palace and Mamma Mia! serving up sequins and nostalgia nightly at the Novello, jukebox musicals have taken the West End by storm. Our own Piccadilly Theatre and Harold Pinter Theatre are proud to host transfers of the smash hits Jersey Boys and Sunny Afternoon.

Dates & Times