Access Booking Line: 0800 912 6971

Typetalk Number: 18001 0800 912 6971

The Box Office will open 90 minutes prior to the performance start time.

Online booking: join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets.

We aim to provide a dedicated Access Host on all performances.

We’re on Euan’s Guide https://www.euansguide.com/venues/the-regent-theatre-stoke-on-trent-3341 – take a look for detailed accessibility information and customer reviews.

Access Parking: There are 14 accessible spaces on Pall Mall car park at the side of the venue ST1 1HR.

Accessible toilets: Accessible toilets are available in the Foyer, the Stalls Bar and the Circle Bar.

Access to bars or refreshments: We have low level counters on all of our bars and we provide an At Seat Service pre-show and during the interval.

Access Performances: All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment & Audio Description: We recommend seats in the front section of the Stalls (Rows AA – D) for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.

Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance. If you would like your dog to stay with you, please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information for any trigger warnings.

Hearing Assistance: Our venue has an Infra Red system. Please ask a staff member for a headset on arrival.

Recommended seats: To use this system we recommend you sit closer to the center of the auditorium.

Level or step free access: At the entrance to the theatre there are 9 steps leading from the front doors up to the theatre foyer. As you enter, on the left there is an access lift suitable for wheelchair users and buggies. All of our stairwells have handrails. There is also a lift within the venue to access all levels.

Recommended seats:

Step free access in the Stalls: Rows AA – E.

Step free access in the Circle: Row B.

We have 6 wheelchair positions in the Stalls and 4 wheelchair positions in the circle.

We can also accommodate up to 14 additional wheelchairs on Row E in the Stalls.

Access is via a platform lift, which can accommodate maximum wheelchair dimensions of 82cm x 140cm and a total weight limit of 400kg, including the customer.

The passenger lift within the building can accommodate maximum wheelchair dimensions of 78cm x 140cm and a total weight limit of 630kg, including the customer.

Content Warnings. We endeavour to include content and special effects information on each show page. If there are specific effects or themes you’d like to be made aware of please contact us on stokeaccess@theambassadors.com

Email stokeaccess@theambassadors.com for a copy of our Visual Story which is designed to show what will happen when you visit us, to assist customers who are autistic or who would otherwise benefit from preparing for the visit.

Seat width information:

Stalls seats are approximately 41cm wide, fold down chairs with fixed arm rests.

Circle seats are approximately 41cm wide, fold down chairs with fixed arm rests.

We also have some ‘perch’ seats which are high seats with no arm rests. These seats are 70cm high.

There are 16 perch seats in the Stalls: Row V 1-8 & V 9-16

There are 14 perch seats in the Circle: Row H 1-7 & H 25-31 and 3 either side in our ‘Box’ positions AA 1-3 & AA 4-6

Additional information and Questions:

Details of our company-wide Access Services are available in our Access section. FAQs are available in our Accessibility help information, or Contact Us.

Diversity - Connected 2022