As there are lower administrative costs with processing Direct Debit membership renewals, we can pass those savings onto our members through a reduction in the annual price. This reduces our TheatreCard Classic to £35 by Direct Debit, compared to £45 through other payment methods; and the TheatreCard Plus is reduced to £59 by Direct Debit compared to £69 through other payment methods.
If your TheatreCard is due for renewal and you previously paid by credit/debit card, cash, or ATG Tickets Gift Voucher, click here to renew by Direct Debit.
We won’t debit the annual membership charge from you immediately after the order has been processed, as would happen with a credit or debit card payment. We have to notify you at least ten working days before any payment is taken by us from your account. You will be notified of your collection date in the membership pack – this date will remain the same each year and your membership will expire on your next collection date.
We are unfortunately unable to change the collection date of your Direct Debit.
Remember to quote your membership number if you are booking over the phone.
If you are booking online, please ensure that you have logged into your online account. After clicking 'Select Tickets', choose the 'TheatreCard Members' option and then enter your online account details to take advantage of available offers.
When visiting one of our theatres, please ensure that you have your membership card with you to access the TheatreCard benefits.
You can book up to 4 discounted tickets per TheatreCard, per performance. Any additional tickets for that performance will have to be bought at full price, though these will not have any booking or transactions fees applied to them (unless fees apply for that show). Please see our TheatreCard Terms and Conditions for more information.
You may need to log out and back into your online account to see your membership listed.
If you have not received your card after 28 days please call us on 0330 102 7200 and we will send a replacement to you.
Please call our Theatre Card Team on 0330 102 7200 and we will issue you with a new card.
You can use your TheatreCard at all theatres operated by the Ambassador Theatre Group. Click here to find your local ATG venue. You can also access benefits with your membership at other non-ATG venues: our nearby offers and events can be found here.
If you believe that you have been overcharged, please call us on 0330 102 7200.
Your ticket protection is fulfilled by SecureMyBooking, visit their website here for more information.
You’ll also see on the left-hand side of the seat selection screen that the active promotional code shows as ‘ATG TheatreCard’.
Please note that you can only book 4 discounted tickets per performance with the TheatreCard discount. Any additional tickets will need to be at full price or a concessionary rate – please select the relevant TheatreCard option to ensure that you do not pay any additional booking or transactions fees (where applicable).
Some offers only work for certain performances, so it’s advisable to check a few date options to see if you can take advantage of any available discounts.
If you are a TheatreCard Plus member, your ticket protection will always be automatically included in your ticket purchase. You may still see a pop up, asking if you would like to add ticket protection to your purchase, in which case you should select no, to avoid paying the additional fee.
• You have not logged into your online account before starting to book your tickets
• Your online account is not associated with your membership*
• You have accessed our website (www.atgtickets.com) through another website or through a link in an email
• There are no available TheatreCard offers on the performance
• You are booking tickets for an event at a non-Ambassador Theatre Group venue or at a non-UK ATG venue
*Please call our TheatreCard Team on 0330 102 7200 or email them at [email protected] to investigate further. If you access the seat selection page by clicking on a link in a non-ATG Tickets email or through a different website other than www.atgtickets.com, you cannot benefit from the exclusive membership benefits.
No - LOVETheatre.com is operated separately to ATG Tickets, and your TheatreCard does not entitle you to any benefits on bookings made through LOVETheatre. You will be informed when you are redirected from ATG Tickets to LOVETheatre to book tickets.
We will on occasions secure exclusive access for our ATG Theatre Card holders to priority booking periods or offers through LOVETheatre - you will be notified in any communications from us that these are offered with LOVETheatre and any terms will be outlined.
• Priority booking
• Priority seat selection
• No booking fees on most shows
• No transaction fees on all shows
• No-quibble ticket exchange
• 25% off drinks up to 30 mins before the show
• Cloakroom pass
• Dedicated booking line
• Beautiful brochures
• Regular newsletters
• Exclusive savings
Our TheatreCard Classic is only £45 for a year, or just £35 per year if set up by Direct Debit.
Upgrade to TheatreCard Plus for an extra £24, and you get all the above plus:• Free ticket protection
To 'opt-out' please call our TheatreCard Team on 0330 102 7200, or alternatively you can email us at [email protected], and we can change your preferences for us.
If any of your address or contact details change, please ensure that you update them on your online account. Alternatively, you can call our TheatreCard Team on 0330 102 7200 and they can do this for you.
With new privacy laws that came into effect on Friday 25 May 2018, you’ll need to let us know if you would like to continue to receive communications from us. If you believe that you aren’t getting the latest news and offers, please call our TheatreCard Team on 0330 102 7200, or alternatively you can call email us at [email protected], and we can check your preferences for you.
If you have previously unsubscribed from an ATG email and would like to hear from us, please email our TheatreCard Team at [email protected] and they will reactive your email address so you will receive future email communications. Please note that an unsubscribe request will override any communication preferences selected in your online account.
If you have not received the seasonal What’s On Guide from your theatre, please check that you have your address listed correctly in your online account and that you have opted in to receive postal communications from us. If you do not have an online account and would like us to set one up for you, please call us on 0330 102 7200.