Membership Terms and Conditions

Updated: 2024-08-16

DEFINITIONS 

In these Conditions: 

'ATG' (and 'we', 'our', 'ours' and 'us') refers to ATG Entertainment Limited, registered in England and Wales with company number 2671052 whose registered office is at 2nd Floor, Alexander House, Church Path, Woking GU21 6EJ and each of its subsidiaries and affiliated companies including ATG London Limited, registered in England and Wales with company number 3902727 whose registered office is at 2nd Floor, Alexander House, Church Path, Woking GU21 6EJ. 

'ATG+' means either (a) the card which is issued to You by ATG following an application in accordance with these Conditions and includes ATG+, TheatreCard Classic, TheatreCard Plus or TheatreCard Business or (b) the card which a replacement for Your current ATG+. 

‘Acceptance’ ‘Accepted’ ‘Accepting’ means either (a) confirmation by ‘ATG’ verbally or in writing (including by email) that Your ATG+ application has been accepted and Your ‘Benefits’ will commence. 

‘ATG+ number' means the account number issued to You on Acceptance. 

'ATG venues' means all UK venues owned or operated by ATG. A full list of current ATG venues can be found at www.atgtickets.com. 

'Benefits' means those Benefits and discounts at ATG venues and from external providers which are from time to time notified on our website, newsletters or mailings, as available to holders of a valid and current ATG+ Membership. Additional conditions may apply to individual Benefits and discounts. 

'Initial Fee' is the fee payable on Acceptance. 'Renewal Fee' means the fee payable by You as set by ATG at the end of the first 12 month Validity Period and for any subsequent 12 month periods thereafter. 

'Our website' means www.atgtickets.com.  

'Terms and conditions of sale' means those terms and conditions that apply to our customers purchasing tickets and attending any ATG venue as published from time to time. 

'Validity Period' refers to (a) the 12 month period from the date of Acceptance or (b) the 12 month period from the date of renewal of your ATG+ Membership by ATG and means the period during which Your ATG+ Membership is valid in accordance with these Conditions. 

‘Working Day’ means Monday to Friday, excluding any Public or Bank Holidays. 

‘You’ means you or anybody who in Our reasonable opinion is acting with your authority or permission. ‘Your’ shall be read accordingly. 

1. BENEFITS

All Benefits are subject to availability and to these Conditions. A valid ATG+ Membership will entitle You to the Benefits, but You acknowledge that some or all of the Benefits may be added to, removed or altered by ATG at its discretion. 

Your ATG+ Membership may be used to purchase the stated number of tickets (maximum 4) with the Benefits that are outlined at www.atgtickets.com/membership or in ATG brochures, subject to availability. Any additional fees associated with Your ATG+ Membership and/or relating to the purchase of tickets will be outlined in ATG brochures, print and at www.atgtickets.com 

Any ticket purchases made through ATG Tickets to events at ATG venues will be subject to our Terms and Conditions of Sale. 

The ATG+ ticket exchange terms are bound by ATG Ticket’s ticket exchange policy, the member benefit being that no fee will be charged for making an exchange. Fee-free ticket exchange is offered subject to the date on which You request the exchange being within the Validity Period and cannot be applied retrospectively. Exchanges are subject to availability, if the event is at a venue managed by ATG and providing 48 hours’ notice is given. Ticket(s) can be exchanged for a seat of the same value, or higher (upon payment of the difference in value), within its current run at the same venue. 

ATG+ benefits do not apply to ticket purchases made through either LOVEtheatre.com or the ATG Tickets website booking process where it states ‘Powered by LOVEtheatre’.  Free cloakroom benefits at any ATG venue is unaffected (subject to availability). 

Please note that the number of ATG venues may change during the Validity Period. A list of current ATG venues is available on our website www.atgtickets.com.  

Priority booking and seat selection not normally available on one-night shows such as music and comedy. 25% drinks discount applicable up to 30 minutes before the start of the show (for example, for a 7.30pm show Happy Hour is 6pm-7pm). 10% off drinks in Scotland due to licensing restrictions. Drinks discount excludes Stockton Globe and Swansea Arena. ATG+ is not valid at Trafalgar Theatre, or Nova Cinema. ATG+ is a 12-month membership.

2. PURCHASING A MEMBERSHIP

To purchase an ATG+ Membership, you must be at least 18 years of age and be a resident in the UK. 

When Your application for an ATG+ has been Accepted a contract in accordance with these Conditions has been formed between us and You will be issued with an ATG+ Membership number. 

The Benefits can be utilised immediately upon Acceptance and You will be issued with Your ATG+ Membership Card within 28 working days. Your ATG+ Membership number must be quoted at all times when booking tickets. 

If You purchase an ATG+ Membership at a promotional price, as indicated at the time of the purchase is made, any subsequent renewal payments will be made at the advertised Full Price, unless otherwise stated. You will be notified of the Renewal Fee amount before any payment is taken.  

Subject to these Conditions, Your ATG+ Membership will be valid for the Validity Period. 

If You have paid for Your ATG+ Membership by Direct Debit, payment will not be taken immediately but Your ATG+ will still be valid for the Validity Period and not from the date that payment is taken. 

If You have paid for Your ATG+ Membership by Direct Debit, Your Direct Debit agreement is with ATG London Limited and it is the name of this company that will appear on Your bank statements as the payee. You have the right to cancel Your Direct Debit in accordance with the Direct Debit Guarantee (a copy of which can be found in Your membership pack). 

3. ATG+ MEMBERSHIP RENEWAL

At least one month before the expiry of the Validity Period for payments made by credit/debit card, cash or cheque, (not Direct Debit customers) ATG will offer You the opportunity to renew Your ATG+ Membership for a further twelve-month period. Any renewals will be subject to payment of the then current Renewal Fee. 

4. AUTOMATIC RENWAL IF PAYING BY DIRECT DEBIT

If you choose to make continuous payment by Direct Debit with your bank, your Validity Period will automatically continue at the end of your Validity Period and the Validity period will be extended for a further year unless you notify your bank or building society and cancel the Direct Debit before your collection.

Note: Your renewal will be at the regular full membership price of £50.

If there are any changes to the amount, date, or frequency of your Direct Debit we will notify you at least 10 working days in advance of your account being debited.

5. AFTER SALES CARE & COMPLAINTS

Should You have any queries or issues relating to Your ATG+ Membership purchase please visit our members Help Centre or Submit a Request. We will acknowledge all customer correspondence within 24 hours and We shall use Our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties within 5 working days. 

*Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers. 

6. USING YOUR MEMBERSHIP

Your ATG+ Membership is a personal revocable licence and is, at all times, the property of ATG.  ATG reserves the right to refuse to supply You with an ATG+ Membership and can terminate Your ATG+ Membership and/or demand the return of Your ATG+ Membership and/or cancel it at any time if, in its reasonable opinion, You are in breach of these Conditions or our ticketing Terms and Conditions

Your ATG+ Membership is personal to you, strictly non-transferable to any third parties, not for commercial use and any tickets purchased using your ATG+ Membership remain subject to our ticketing T&Cs, in particular the restrictions on resale Only the named holder on the ATG+ Membership will be entitled to use the ATG+ Membership  and to receive Benefits and this may be checked on entry to the venue. 

Any Benefits and tickets obtained in breach of these Conditions or our ticketing Terms and Conditions will be made null and void and ATG may refuse to admit the ticket holders to its venues.  

The Initial Fee and any Renewal Fee are non-refundable in the event that a ATG+ Membership is terminated as permitted by these Conditions. 

ATG may vary the number and location of ATG venues where an ATG+ Membership can be used. 

7. CANCELLING YOUR MEMBERSHIP

Subject to the following, ATG+ Membership is non-refundable. You have the right to cancel Your ATG+ Membership within 14 days of Acceptance. For new customers, this is 14 days from when you bought your membership. For renewing customers on Direct Debit, this is 14 days from when your Direct Debit went out of your bank account. If You do choose to cancel within this 14 day “cooling off” period, You will receive a full refund of the Initial Fee upon receipt of Your returned ATG+, provided that ATG may  charge You for any Benefits which You have received since Acceptance by virtue of Your membership, including any discounts, promotions, fee savings and priority booking. If you have purchased tickets via membership priority booking during this period and you cancel your membership, ATG have the right to cancel any of these tickets. Memberships will run for the Validity Period and cannot be cancelled outside of the stated “cooling off” period. If You do wish to cancel Your ATG+ Membership and You are eligible to do so. You can contract our Customer Service team by Submitting a Request

If Your application for an ATG+ Membership has been Accepted and You chose to pay by Direct Debit You have the right to cancel Your Direct Debit in accordance with the Direct Debit Guarantee. If You cancel Your Direct Debit inside the “cooling off’’ period your ATG+ Membership will be cancelled automatically. If You cancel Your  Direct Debit outside of the “cooling off” period You are required to pay to ATG on demand within 7 working days of ATG notifying You in writing (including by email) the full amount of the Initial Fee (or, as the case may be, the relevant Renewal Fee) by another payment method. If You do not pay the Initial Fee You will be in breach of these Conditions and ATG will cancel Your ATG+ Membership and any tickets that you purchased via membership priority booking using your membership. ATG also reserves the right to require that You pay to ATG on demand (a) the full amount of the Initial Fee (or, as the case may be, the relevant Renewal Fee) or (b) the value of any Benefits received since Acceptance, including any applicable ticket or booking fees that would have applied to the purchase of tickets had You not held a valid ATG+ Membership, whichever is the lower.

*Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.

8. CANCELLATION BY ATG

ATG may cancel Your ATG+ Membership if You provide any false information at the time of Acceptance, You misuse Your card in anyway or there is any irregularity in the payment of any fees for Your ATG+ Membership or tickets. 

9. DATA PROTECTION

You must ensure that the information provided by You when You Accepted Your ATG+ Membership is accurate and complete and contains Your correct name, contact address, telephone number and/or email address and any other requested details.  

lt is Your responsibility to inform ATG of any personal detail changes. 

ATG will use this personal information to provide You with all information connected with the supply of Your ATG+ Membership including ticket offers, Benefits, renewals, brochures and newsletters, events, offers, changes to the ATG+ Membership scheme. By Accepting an ATG+ Membership You consent to Your information being used in this way. 

Please note that if You refuse certain contact permissions, we may not be able to provide You with all the services that Your ATG+ Membership entitles you to.  

Read more at www.atgtickets.com/privacy-policy 

10. DIRECT DEBIT GUARANTEE

-This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits 

- If there are any changes to the amount, date or frequency of your Direct Debit ATG London Ltd. will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request ATG London Ltd. to collect a payment, confirmation of the amount and date will be given to you at the time of the request - If an error is made in the payment of your Direct Debit, by ATG London Ltd. or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society 

- If you receive a refund you are not entitled to, you must pay it back when ATG London Ltd. asks you to - You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify ATG London Ltd. 

11. TICKET PROTECTION

Ticket Protection for ATG+ upgrade customers is administered by SecureMyBooking and is subject to our Terms and Conditions. These can be viewed at: atgtickets.com/legal/ticket-protection.