COVID-19 Terms and Conditions - Last Updated: 2021-11-05
1. ABOUT THESE TERMS AND CONDITIONS
a. These Additional COVID19 Terms and Conditions are in addition to our Terms and Conditions of Sale and apply to all Tickets purchased for I'm Sorry I Haven't A Clue - BBC Recording in Birmingham (“the Event”) during the period when rules and guidance from the UK Government regarding the COVID19 Pandemic are in force.
b. These Additional COVID19 Terms and Conditions should be read in conjunction with and are incorporated into our Terms and Conditions of Sale.
c. Please note that if you have purchased your ticket through a third party, your purchase will be governed by the third party’s terms and conditions of sale and any queries regarding your Tickets or your purchase should be directed to the original point of sale.
2. COVID19 ACKNOWLEDGEMENT
a. Before attending the Event, guests must familiarise themselves with and comply with the latest rules and guidance issued by the UK government regarding COVID19.
b. By attending the Event, all guests are acknowledging their consent to, and agree to abide by, the safety precautions that have been adopted by that Venue, which may include (but not be limited to) wearing of face coverings and non-invasive COVID19 status certification checks. Safety measures for the Event are posted on the show page on our website and specific guest requirements will be set forth in the pre-visit email notifications. Failure to comply with any such precautions could result in guests being asked to leave the Venue. We further reserve the right to refuse entry to any person that refuses to comply with our safety protocols.
c. The safety measures that are being and have been introduced at the Event are intended to minimise the risk of contracting COVID19 but this risk cannot be completely eradicated. By purchasing a ticket for the Event, you are acknowledging that an inherent risk of exposure to COVID19 exists in any public place where people are present, and that you and those in your party voluntarily assume all risks related to exposure to COVID19 and agree not to hold ATG, the Venue, ATG’s Event Partners or any of their affiliates, directors, officers, employees, agents, contractors or volunteers liable for any illness or injury. Anyone attending the Event acknowledges that they do so at their own risk.
3. COVID19 REFUNDS
a. In line with Government guidance, we ask that guests do not attend if they or someone in their party is required to self-isolate or experiencing any COVID19 symptoms.
b. Please note that in the event that you are unable to attend the Event through no fault of ours (for example, where you are self-isolating or experiencing any COVID19 symptoms):
i. a refund will not be provided; and
ii. there is no option to exchange your tickets.
4. NON INVASIVE COVID19 STATUS CERTIFICATION CHECKS
a. As a condition of entry to the venue, all guests (age 18 and over) shall be required to show certification of:
i. A negative COVID-19 lateral flow test result (taken in the 48 hours prior to attending the Event) from a UK Government-approved test provider (either via a home kit or via a test centre), with certification shown via email or text; OR
ii. a double COVID-19 vaccination received at least 2 weeks prior to attending the Event, which guests shall be required to show evidence of via: (a) the NHS App, NHS Covid pass letter or vaccination card which must be accompanied by valid photo ID for Ticket Holders in England or (b) via the approved certification routes for Ticket Holders from Scotland, Wales and Northern Ireland; OR
iii. proof of natural immunity based upon a positive PCR test taken within 180 days of the Event.
iv. Attendees under the age of 18 will be asked for verbal confirmation (by them or by a parent or guardian on their behalf) that they have not received a positive test for COVID-19 and are not displaying symptoms of COVID-19.
Failure to comply with clause 4a will result in the relevant guest being denied entry and no refund will be provided.
a. As per clause 8.1 of the Terms and Conditions of Sale, personal arrangements including travel, accommodation or hospitality relating to the Event which you have booked Tickets for are at your own risk. Unless otherwise stated in our Terms and Conditions of Sale, our liability to guests in connection with the Event shall be limited to the Ticket price paid including the per Ticket booking fee but excluding any ticket protection purchased and the per transaction collection or delivery fee.