Tickets will arrive no later than 5 days before the show. If your tickets haven’t arrived a week before the performance, please arrange to collect duplicate tickets at the Box Office by filling in our replacement ticket form here.
NB: During our peak period (October – January), performances nearer to the present date will take priority for posting, so if you’ve booked for a performance that doesn’t happen until the new year, your tickets might not get sent out until after this period.
If the tickets I've ordered don't arrive in time, do you have a Save The Date print out I can use?
If you want to give tickets as a present and are concerned the real ones might not arrive in time, please print off this fun theatre ticket Save the Date invitation.
If your tickets haven’t arrived 5 days before the performance, or if you’ve mislaid your tickets, please fill in our replacement ticket form and duplicate tickets will be printed for you. You can collect these from the venue’s box office on the day of the performance an hour before the show starts.
NB: to collect these tickets, the cardholder will need a form of ID or the card they paid with, as well as the booking reference.
When you land on the seat map, you can zoom in by either clicking on the seat map or using the controls in the bottom right hand corner.
Once you've zoomed in, your mouse cursor will become a hand and you can drag around the map until you've found the section you'd like.
To select a seat, click on the seat - the cursor will becoming a hand pointing to the seat.
TIP 1: Your username will be your email address.
TIP 2: Your password must contain at least one upper case letter, at least one lower case letter, at least one number and must be at least 8 characters long.
Alternatively request a replacement password. Login, register an account, or request a new password here.
There are several possible options:
ATG is committed to ensuring that our performances are as fully attended as possible, both in the interests of our producers and our patrons. Occasionally potential occupancy is compromised if we are left with unsold single seats, and as a business we need to manage the supply of tickets. In the majority of cases our single seat policy doesn’t hinder the ticket purchase process, but there will be instances when the online purchase process will fail, for example when customers are told they cannot buy two tickets because it would leave a single seat.
Subject to availability and an exchange fee, yes you can. Exchanges can be processed by contacting our Customer Services team on 03330 096 690*.
Some things to bear in mind:
Afraid not, you’ll need to contact the agent you booked through.
Situations will be assessed on a case by case basis, so please ring us up on 03330 096 690*.
Unless the show is cancelled, our normal exchange policies as outlined here apply. There are no refunds, as outlined in our Terms and Conditions. If you have purchased a Secure My Booking add-on, please see our Secure My Booking T&Cs and website. For claims, please click here.
Further information and advice about coronavirus (Covid-19) (Wednesday, 3 June 2020)
Further information and advice about coronavirus (Covid-19(Wednesday, 3 June 2020)
Additional bookings fees may apply on selected music, comedy and named act events, or for productions at non ATG venues. Please find a full list of ATG venues here. Our booking fees policy for Theatre Card holders is outlined in our Theatre Card T&Cs.
ATG Tickets never ordinarily asks for your bank details or for you to make payment for tickets or otherwise via email.
However, whilst processing orders suspended due to the Coronavirus (Covid-19) outbreak we may ask a small number of customers to provide us with new details if we are unable to process a refund to the original payment method. In this instance you will receive an email from either [email protected] or [email protected]. The email will ask you to either call us on 0333 009 6690* or directed you to an online form on this website.
If you have received an email from any other address, this is likely to be a ‘phishing’ email. Phishing is an online scam that targets large numbers of email addresses often using a known brand to persuade people to part with their money. If you have been the victim of a phishing email please take the following steps:
*Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.