Enjoying the show safely, together.

View information relating to Cabaret

View information relating to Moulin Rouge! Can Can Seats

IMPORTANT: What to bring with you to the theatre

We cannot wait to welcome you to our venue, but need to make sure you, our staff and the rest of the audience are safe. Currently, upon arrival, as well as your eTickets, all members of your party over the age of 18 must demonstrate their COVID-19 status to gain entry in ONE of the following ways:  

ENGLAND

Status Evidence

Please present your status by

providing ONE of the following:

  Delivery

Full Vaccination

 

COVID Pass via NHS app or NHS website

  Immediate

Letter via NHS website or call 119

  14 days

Vaccine card and photo ID

  Immediate

OR

Documentation to prove a negative PCR/ LF test has been taken within the 48 hours prior to attendance

COVID Pass via NHS app or NHS website

  Immediate

NHS-Self Report Tool confirmation email and/or text message

  Within 2 hrs

In line with new Government guidance, we can no longer accept proof of natural immunity to gain entry to our venues.

 

SCOTLAND

Status Evidence

Please present your status by

providing ONE of the following:

  Delivery

Documentation to prove a negative PCR/ LF test has been taken within the 24 hours prior to attendance

NHS-Self Report Tool confirmation email and/or text message 

  Within 2 hrs 

OR

Full Vaccination*

 

 

COVID QR code via NHS Scotland website 

  Immediate 

Print copy of vaccine status via NHS Scotland website 

  Immediate 

Letter copy of vaccine status via NHS Scotland website or call 0808 196 8565 

  14 days

In line with new Government guidance, we can no longer accept proof of natural immunity to gain entry to our venues.

*Full Vaccination means that you have had 2 doses of a vaccine with the second dose received within the last 120 days, or 3 doses of the vaccine with the third dose more than 10 days ago.

 

WALES

Status Evidence

Please present your status by

providing ONE of the following:

  Delivery

Full Vaccination

 

Download or print copy of vaccine status via Wales Gov website

 Recommend   14 days prior   to event

Letter copy of vaccine status via

0300 303 5667

  14 days

Vaccine card and photo ID

  Immediate

OR

Documentation to prove a negative PCR/ LF test has been taken within the 48 hours prior to attendance

NHS-Self Report Tool confirmation email and/or text message

  Within 2 hrs

NORTHERN IRELAND

Status Evidence

How to obtain your status

  Delivery

Full Vaccination

Vaccine card and photo ID

  Immediate

OR

Documentation to prove a negative PCR/ LF test has been taken within the 48 hours prior to attendance

NHS Self-Report Tool confirmation email and/or text message

  Within 2 hrs

NON-UK

Status Evidence

Please present your status by

providing ONE of the following:

  Delivery

Full Vaccination

 

Certificate accepted from country of residence

   Dependent   upon   country of   residence

Vaccine card accepted from country of residence and photo ID

 Dependent   upon   country of   residence

OR

Documentation to prove a negative PCR/ LF test has been taken within the 48 hours prior to attendance

Display physical test with negative result indicated. Tests available at the venue.

  Immediate

 

Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.    

 Please note that failure to provide your details may result in you being refused entry without a refund. If you require further information or you are medically exempt please visit our Help Centre.  

 

eTickets

eTickets

Your eTickets will be emailed within two weeks of the show. You can display them on your phone or print them out. Please ensure the barcode is clearly readable upon arrival at the theatre for contactless entry.   

Plan your journey

Please follow the local guidance for travelling safely to the venue. We have information about the best parking options near the venue.

To support the safe movement of customers around our venue, please arrive between 60 - 90 minutes before your performance start time.   

Feeling Unwell

If you or any of your party feels unwell or need to self-isolate, you can request to exchange your tickets free of charge. If no alternative performance is available, you can opt for a credit voucher. If you test COVID positive in the days after seeing the show, please ensure you enter your result in thenational NHS app or call 119.

Check-in on your app

We recommend you ‘check-in’ upon arrival at the theatre with one of the national NHS apps. QR codes will be available to scan at all entry doors.

Sanitation Stations

Sanitation Stations  

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.   

Sanitation Stations

Enhanced Cleaning

Our venues are professionally cleaned daily and our teams continually clean common contact surfaces throughout the day.

Face Coverings

As per the current Government mandate, all visitors to our venues are required to wear a face covering unless medically exempt. When seated in the auditorium, you may remove your face covering whilst you enjoy food and drink. For your comfort and safety, our venue staff will wear face coverings, but please be mindful that some colleagues (and other guests) may be unable to.

in-Seat Ordering

At-Seat Ordering

No need to queue at the bar. We offer at-seat ordering and delivery. You can place an order with the Auditorium staff when you’re in your seat; just check out the menu, raise your hand and the team will take your order. Everything will be sealed & delivered to your seat. 

Cashless payments

We have gone cash free. We accept all major credit / debit cards, Apple Pay or Google Pay. We have also increased our contactless limit to £45.