Enjoying the show safely, together.

IMPORTANT: What to bring with you to the theatre

We cannot wait to welcome you to our venue, but need to make sure you, our staff and the rest of the audience are safe. Currently, upon arrival, as well as your eTickets, all members of your party over the age of 18 must demonstrate their COVID-19 status to gain entry in ONE of the following ways:  

 

Country of residence

Status Evidence

How to obtain your status

Delivery

England

Full Vaccination, OR

COVID Pass via NHS app or NHS website

Immediate

Letter via NHS website or call 119

14 days

Negative PCR/ LF test, OR

COVID Pass via NHS app or NHS website

Immediate- valid for 48 hours

NHS-Self Report Tool confirmation email and/or text message

Within 2 hours

Natural Immunity

COVID Pass via NHS app or NHS website

Immediate

Letter via NHS website or call 119

14 days

Scotland

Full Vaccination, OR

Download or print copy of vaccine status via NHS Scotland website

Immediate

Letter copy of vaccine status via NHS Scotland website or call 0808 196 8565

14 days

Negative PCR/ LF test

NHS-Self Report Tool confirmation email and/or text message

Within 2 hours

Wales

Full Vaccination, OR

Download or print copy of vaccine status via Wales Gov website

Recommend 14 days prior to event

Letter copy of vaccine status via 0300 303 5667

14 days

Negative PCR/ LF test

NHS-Self Report Tool confirmation email and/or text message

Within 2 hours

Northern Ireland

Negative PCR/ LF test

NHS Self-Report Tool confirmation email and/or text message

Within 2 hours

Non-UK

Full Vaccination, OR

Certificate accepted from country of residence

 

Negative LF test

Display physical test with negative result indicated. Tests available at the venue.

Immediate

 
Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.   
   
Please note that failure to provide your details may result in you being refused entry without a refund. If you are clinically exempt from providing your COVID-19 Status, visit our Help Centre for more information. 

eTickets

eTickets

Your eTickets will be emailed within two weeks of the show. You can display them on your phone or print them out. Please ensure the barcode is clearly readable upon arrival at the theatre for contactless entry.   

Plan your journey

Please follow the local guidance for travelling safely to the venue. We have information about the best parking options near the venue.

To support the safe movement of customers around our venue, please arrive between 60 - 90 minutes before your performance start time.   

Feeling Unwell

If you or any of your party feels unwell or need to self-isolate, you can request to exchange your tickets free of charge. If no alternative performance is available, you can opt for a credit voucher. If you test COVID positive in the days after seeing the show, please ensure you enter your result in thenational NHS app or call 119.

Check-in Test & Trace App

We recommend you ‘check-in’ upon arrival at the theatre with one of the national NHS apps. QR codes will be available to scan at all entry doors.

Sanitation Stations

Sanitation Stations  

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.   

Sanitation Stations

Enhanced Cleaning

Our venues are professionally cleaned daily and our teams continually clean common contact surfaces throughout the day.

Face Coverings

We strongly recommend that all visitors wear a face covering whilst in our venues. When seated in the auditorium you may remove your face covering to enjoy food and drinks. Our theatre staff will be wearing face coverings. 

in-Seat Ordering

At-Seat Ordering

No need to queue at the bar. We offer at-seat ordering and delivery. You can place an order with the Auditorium staff when you’re in your seat; just check out the menu, raise your hand and the team will take your order. Everything will be sealed & delivered to your seat. 

Cashless payments

We have gone cash free. We accept all major credit / debit cards, Apple Pay or Google Pay. We have also increased our contactless limit to £45. 

 

COVID-19 Status

1) Upon arrival, all members of your party over the age of 18 must demonstrate their COVID-19 status in ONE of the following ways:

  • Full vaccination (first and second dose), and with the second dose administered at least 14 days before your visit, demonstrated via your NHS COVID Pass on the NHS App, via your downloaded status from the NHS website or GP letter; OR
  • A negative lateral flow test taken within 48 hours of your visit, demonstrated via your NHS COVID Pass on the NHS App or via an NHS text/email; OR
  • Proof of natural immunity (positive PCR test within the last six months, after self-isolation has ended and up to 180 days after taking the test). You can all demonstrate this via your NHS COVID Pass on the NHS App.

It’s quick and simple to demonstrate your COVID-19 status using the NHS COVID Pass. There are three simple ways to access it, but we advise that you do this BEFORE you attend the event.

Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.

Please note that failure to provide evidence of your COVID-19 status may result in your being refused entry without a refund. If you, or any members of your booking, are unable or unwilling to provide evidence of COVID-19 status, please contact us as soon as possible.

NHS COVID Pass

The NHS COVID Pass is available if you are registered with a GP in England and:

  • have had a full course of the COVID-19 vaccine (a full course is currently 2 doses of any of the Moderna, AstraZeneca and Pfizer vaccine, or one dose of the Janssen single-dose vaccine)
  • have had your second dose of the vaccine at least 2 weeks ago
  • were vaccinated in England
  • are aged 16 or over
  • and/or have logged your negative Lateral Flow Device test results in the public reporting system

How to obtain the NHS COVID Pass

  1. By downloading and registering for the NHS App (free to download from App stores)
  2. Via the NHS website here
  3. By requesting an NHS COVID Pass letter to be posted to you via the NHS website or 119
  1. By downloading and registering for the NHS App

If you live in England, you can demonstrate your COVID-19 status via the NHS COVID Pass within the NHS App if you meet the vaccination criteria listed above or have logged a negative Lateral Flow Device test result in the last 48 hours here.

The NHS App is free but you do need to be registered with a GP in England to use it. You can access the NHS App on a mobile device such as a smartphone or tablet.

If you are using your vaccination status to demonstrate your COVID-19 status, you can access your NHS COVID Pass whether or not you have verified your identity on the app.

  • If you have not verified  
  • your identity, you will still be able to get your NHS COVID Pass (the screen that enables you to 
  • access your event) but will not be able to see a separate screen with your vaccination data (this 
  • screen is not needed to access your event).  
  • If you have registered and verified your identity you will 
  • be able to see both your NHS COVID Pass and your vaccination data. 

If you are using your negative Lateral Flow Device test result to demonstrate your COVID-19 status, you can only access your NHS COVID Pass (the screen that enables you to access your event) if you have registered and verified your identity on the app. You should also log your lateral flow test results using the public reporting system here. It can take up to two hours for your results to appear within the NHS App.

Please keep in mind you will need to download and register for the NHS App, and check your status BEFORE travelling to your event.

If you are looking to use a negative Lateral Flow Device (LFD) test result to access your NHS COVID Pass, you will need to have verified your identity in the App in addition to having registered for the app. The verification process may take up to seven days, although on average this is completed in a much quicker time frame.

How to use the NHS COVID Pass on your smartphone or tablet

Download the free NHS App using the Google or Apple App store. Please note you will not be charged for downloading the ‘NHS App’ and the ‘NHS App’ is different to the ‘NHS COVID-19’ App used to check into venues.

Once you have downloaded and registered for the NHS App, select the “Get your NHS COVID Pass” option on the homepage. Then select "Event trials”.

From there you will be able to see your COVID-19 status. If you have a valid COVID-19 status for the event you will see a screen which displays a 2D barcode and a green stripe stating "Valid in England" confirming you have a valid status for entry.

Please ensure that you have checked the expiration date of your NHS COVID Pass before travelling to your event, as your Lateral Flow Device test results are only valid for 48 hours.

You can download a PDF copy to your device in advance of the event or email yourself a copy. This PDF version, either on your device or printed, will be accepted for entry.

If you do not see this screen, information will be displayed on how to get an NHS COVID Pass.

  1. Access the NHS COVID Pass through the NHS website

You can view your COVID-19 status online and download and/or print it as a PDF document. To access the service, you’ll need to register for an NHS login if you do not have one already. NHS login registrations may take longer than usual when there are high numbers of requests. 

Access the NHS COVID Pass via the NHS website.

  1. Request an NHS COVID Pass letter to be posted to you

Request a letter only if you:

  • have been fully vaccinated by the NHS in England (you should wait 2 weeks after your second dose); and
  • are aged 16 or over

The letter will be sent to the address registered with your GP. If you have recently moved house, make sure you’ve given your new address to your GP practice before requesting a letter.

Please note that the NHS COVID Pass letter will only show your vaccination status and not the results of a Lateral Flow Device test.

The letter may take up to 5 working days to reach you, so ensure you order in good time before

attending your event. You can order an NHS COVID Pass letter in two ways:

Request an NHS COVID Pass letter via the NHS website

  • You can ask for a letter by filling in a form online.
  • Request a COVID Pass letter via the NHS website

Request an NHS COVID Pass letter by calling 119

If you do not have access to a smartphone, computer or tablet you can call 119 and ask for a letter to be posted to you. Lines may be busy so please allow sufficient time to make your telephone call.

If you live in Scotland, you can obtain your vaccination status on this website.

If you live in Wales, you can request your vaccination status by following these instructions. It can take up to ten working days for a certificate to arrive.

At this stage, there is no process for residents of Northern Ireland to evidence their status.