Enjoying the show safely, together.

IMPORTANT: What to bring with you to the theatre

We cannot wait to welcome you to our venue, but need to make sure you, our staff and the rest of the audience are safe. Currently, upon arrival, as well as your eTickets, all members of your party over the age of 18 must demonstrate their COVID-19 status to gain entry in ONE of the following ways:  

ENGLAND

Status Evidence

Please present your status by providing ONE of the following:

Delivery

Full Vaccination

 

COVID Pass via NHS app or NHS website

Immediate

Letter via NHS website or call 119

14 days

Vaccine card and photo ID

Immediate

OR

Negative PCR/ LF test within the 48 hours prior to attendance

COVID Pass via NHS app or NHS website

Immediate

NHS-Self Report Tool confirmation email and/or text message

Within 2 hours

OR

Natural Immunity

COVID Pass via NHS app or NHS website

Immediate

Letter via NHS website or call 119

14 days

SCOTLAND

Status Evidence

Please present your status by providing ONE of the following:

Delivery

Negative PCR/ LF test within the 48 hours prior to attendance

NHS-Self Report Tool confirmation email and/or text message

Within 2 hours

OR
Full Vaccination

Download or print copy of vaccine status via NHS Scotland website

Immediate

Print a copy of your vaccine status via the NHS Scotland website

14 days

WALES

Status Evidence

Please present your status by providing ONE of the following:

Delivery

Full Vaccination

 

Download or print copy of vaccine status via Wales Gov website

Recommend 14 days prior to event

Letter copy of vaccine status via 0300 303 5667

14 days

Vaccine card and photo ID

Immediate

OR

Negative PCR/ LF test within the 48 hours prior to attendance

NHS-Self Report Tool confirmation email and/or text message

Within 2 hours

NORTHERN IRELAND

Status Evidence

How to obtain your status

Delivery

Negative PCR/ LF test within the 48 hours prior to attendance

NHS Self-Report Tool confirmation email and/or text message

Within 2 hours

Full Vaccination

Vaccine card and photo ID

Immediate

NON-UK

Status Evidence

Please present your status by providing ONE of the following:

Delivery

Full Vaccination

 

Certificate accepted from country of residence

Dependent upon country of residence

Vaccine card accepted from country of residence and photo ID

Dependent upon country of residence

OR

Negative LF test within the 48 hours prior to attendance

Display physical test with negative result indicated. Tests available at the venue.

Immediate

 

Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.    
    Please note that failure to provide your details may result in you being refused entry without a refund. If you are clinically exempt from providing your COVID-19 Status, visit our Help Centre for more information. 

 

eTickets

eTickets

Your eTickets will be emailed within two weeks of the show. You can display them on your phone or print them out. Please ensure the barcode is clearly readable upon arrival at the theatre for contactless entry.   

Plan your journey

Please follow the local guidance for travelling safely to the venue. We have information about the best parking options near the venue.

To support the safe movement of customers around our venue, please arrive between 60 - 90 minutes before your performance start time.   

Feeling Unwell

If you or any of your party feels unwell or need to self-isolate, you can request to exchange your tickets free of charge. If no alternative performance is available, you can opt for a credit voucher. If you test COVID positive in the days after seeing the show, please ensure you enter your result in thenational NHS app or call 119.

Check-in on your app

We recommend you ‘check-in’ upon arrival at the theatre with one of the national NHS apps. QR codes will be available to scan at all entry doors.

Sanitation Stations

Sanitation Stations  

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.   

Sanitation Stations

Enhanced Cleaning

Our venues are professionally cleaned daily and our teams continually clean common contact surfaces throughout the day.

Face Coverings

We strongly recommend that all visitors wear a face covering whilst visiting our venues in England. When seated in the auditorium you may remove your face covering to enjoy food and drinks. Face coverings are mandatory in our Scottish venues, unless you are clinically exempt. Our theatre staff will be wearing face coverings in all venues.   

in-Seat Ordering

At-Seat Ordering

No need to queue at the bar. We offer at-seat ordering and delivery. You can place an order with the Auditorium staff when you’re in your seat; just check out the menu, raise your hand and the team will take your order. Everything will be sealed & delivered to your seat. 

Cashless payments

We have gone cash free. We accept all major credit / debit cards, Apple Pay or Google Pay. We have also increased our contactless limit to £45.