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Contact Us


Frequently Asked Questions:

If you have a burning question about your order or ATG, please visit our FAQs here.

To place a new order:

If you would like to book your tickets by speaking to a member of our team over the phone, we’ve got a dedicated team waiting to help you place your order. Please call 03330 096 690 to speak to a friendly member of our team, they will be delighted to assist you. Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.

Our team are available to assist you Sunday - Saturday 9am- 8pm GMT.


Queries re existing orders:

If you have already purchased your tickets and you want to speak to us about them, you’ll need to get in contact with our lovely customer services team on 03330 096 690. Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers. Please have your booking confirmation number handy.

Our team are available to assist you Sunday - Saturday 9am- 8pm GMT.

If your query is specifically about Harry Potter and the Cursed Child, then you will need to visit the production website here.

Further information and advice about coronavirus (Covid-19) situation (Friday, 3 April 2020)

Access information:

We have a dedicated team who can help you understand more about the services we offer for customers with mobility limitations, who are hard of hearing, partially sighted, or who have additional needs.

For Access bookings and enquiries please call 0800 912 6971.

We also have a typetalk booking line: 18001 0871 297 5477.

Group information:

We offer a great experience for groups visiting the theatre (8+ people for London venues and 10+ for Regional venues) please visit our Groups pages here for more information.

Write to us:

If you prefer putting pen to paper, or email, please use our online feedback form or use the postal address below. To use our online feedback form you’ll need your booking number so that we can respond to your query quickly.

Further information and advice about coronavirus (Covid-19) situation (Friday, 3 April 2020)

By Email

For show information, venue information, prices and running times, please visit the relevant venue page on our website.

If your enquiry is in regards to child policy/age limits or charity requests, please contact the stage door of the relevant venue.

If you prefer to contact us in writing, please send your letter to:

Contact Centre Sunderland Empire
4-5 High Street West,
Sunderland,
Tyne and Wear
SR1 3EX