The Phantom of the Opera, Milton Keynes Theatre

Venue Access Information

• There are six wheelchair spaces available in the Stalls. There is lift access to all levels of the theatre.
  
  All areas of the Theatres are accessible to customers with limited mobility, including wheelchair users. There is level access from the top of Margaret Powell Square, through into the foyer, with level access into the auditorium at both sides of the stalls. Ramped access is provided to backstage areas. The building features wide corridors and doors, and additional toilet facilities for disabled people. Two front of house lifts provide access to the circle and upper circle, with appropriate seating positions available on all levels. Similarly, a lift backstage provides access to all levels with mobility lifts cited at split-levels between front of house and backstage areas. All lifts are fitted with voice commentary and tactile aids.

  The Box Office, Piano Bar, Business Bar on the ground floor and circle bars all have low level counters and accessible levels for transactions. Front doors to the foyer areas can be operated automatically by push button with tactile aids.

   

• Milton Keynes Theatre is equipped with an infrared sound amplification system. To access the infrared system please request receiving equipment from the Theatre Shop which is situated next to the Box Office. There are two devices available.
  
  Induction Loop Necklace
  Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.
  
  Headset
  This device amplifies sound through ear-pieces similar to regular headphones. Suitable for persons without a hearing aid.
  
  Infra-Red Listening Systems
  The Ambassador Theatre Group is now offering state-of-the-art Sennheiser infra-red listening systems in our venues. Please call the box office on 0844 871 7652 or visit the Sennheiser website for more details.
  
  Infrared receiving equipment can be booked via the box office when purchasing tickets. Although not essential advanced booking is recommended, to ensure equipment is available. You will be asked for a £5 deposit on collection. This will be fully refunded on return of equipment at the end of the performance.

• Guide dogs and hearing dogs are welcome at Milton Keynes Theatre and they can stay with you while you are in the Theatre. If you wish to bring your guide or hearing dog to the Theatre, please advise the Box Office when booking your tickets and a seat next to the aisle will be reserved for you. Alternatively a member of staff will care for your dog during the performance. We can also provide drinking water for your dog.

• There are public toilet facilities on the ground, first and third floors of the foyer areas. There are separate, fully accessible, male and female facilities on the ground and first floors, and fully accessible facilities for both men and women on the third floor (by door 10). Backstage there are accessible facilities on all levels. There is an emergency call-point in all accessible facilities, should you need to call for a member of staff.
  
  Baby changing facilities are located in fully accessible toilets on the ground, first and third floors.

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