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Venue Access Information

• We will always endeavour to meet individual needs. Please contact our Access team on 0131 524 3301 (Monday – Friday 10am – 6pm) for any further information or to book.
  
  Access to theatre bars:
  There is level access from the entrance into Circle Bar located on the right hand side of the main foyer. An ‘At Seat Service’ is available on request please ask a member of the Front of House team upon arrival.
  
  Level access to the theatre:
  Is through the Main Entrance to Circle Level. The Circle Level is our easy access point and we would recommend booking in the Circle for any of our patrons with limited mobility.  The Stalls are located down 40 stairs from street level,  the Balcony level is located up 25 stairs from street level. Please note that the Edinburgh Playhouse does not have a lift.  Please contact the venue Access department on 0131 524 3301 (Monday to Friday, 10am – 6pm) or email edinburghgroupsales@theambassadors.com for specific information and booking.

  Wheelchair user positions & Storage:
  We have up to 8 wheelchair spaces per performance located in Row M of the Circle  – please contact the venue’s Access team on 0131 524 3301 (Monday to Friday, 10am to 6pm) or email edinburghgroupsales@theambassadors.com for specific information and booking. We would recommend the rear Circle if you are able to transfer from your wheelchair although please note that there are one or more steps involved. Our only level seating is with our wheelchair positions. Please contact us if you need further information. We can store wheelchairs in the Circle Bar during the performance if you are transferring.

• Typetalk: 18001 0131 524 3301 the national telephone relay service which enables deaf, hard of hearing and speech impaired people to communicate with hearing people over the phone.
  You can also come into the Box Office. The Box Office counter is of a height suitable for wheelchair users.
  
  Box Office opening hours: 12 till 6pm Monday to Saturday (extending to 15 minutes after curtain up on performance days)
  
  Infra-red and Induction Loop hearing systems:
  A Sennheiser infrared system for the hearing impaired. To obtain a headset please contact any member of the FOH team. You can arrange for this in advance by calling our Access team on 0131 524 3301 (Monday – Friday 10am – 6pm). We also offer a number of signed and captioned performances throughout the year.

  Enhanced Performances: Audio Description, Captioned and Sign Language Interpreted performances:
  
  Sign Language Interpreted Performances – For our patrons who are Deaf or Hard of Hearing we offer British Sign Language Interpreted performances. A sign language Interpreter will be sited at the side of the stage. Please contact the venue’s Groups and Access department for information on the Sign Interpreter’s position to make your booking.
  
  Captioned performances – For patrons who are hearing impaired we offer Captioned performances. Captioning is a way of converting the spoken word into visible text, that provides people with hearing loss access to live performance. Captions are displayed on two units installed on or near the stage enable people with hearing loss to understand what is said when it is said.
  
  Audio Described performances – For our patrons who are visually impaired we offer Audio Described performances. Audio description is a live verbal commentary, given through headsets, which describes the setting, costumes, characters, facial expressions, body language and action during silent intervals of the piece being performed. An introduction is provided prior to the show.
  
  Touch tours - Touch Tours are often available prior to an Audio Described performance - please contact the venue’s Access team on 0131 524 3301 (Monday to Friday, 10am to 6pm).
  
  Enhanced  performances are available on most of the longer running shows (2 or more week runs). If you would like to join our database and be kept up to date with upcoming enhanced performances then please call Emma Bentley on 0131 524 3321 or email emmabentley@theambassadors.com
   

• Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested on arrival.

• There is a unisex wheelchair accessible toilet inside the Circle Bar. The bar is located on the right hand side of the main foyer and there is level access from the entrance into the Circle Bar.

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