There are no booking fees for this production.
However, all bookings made through ATG Tickets for this venue are subject to a £2.85 Transaction fee.
All Super Seats include choice of nibble box, welcome drink and programme or theatre gift.
All bookings made may be subject to booking fees and a transaction charge.
A Sunderland Empire Visual Guide is available to download prior to your visit to us download here
A symbol resource on going to the pantomime is available to download here
If you would like to be kept updated about future Assisted Performances by email, please contact firstname.lastname@example.org.
There are eight spaces in the stalls where wheelchair users can remain in their wheelchairs. Access is on the flat via a lift. Alternatively patrons may wish to transfer to a fixed seat, with vacated wheelchairs stored in the nearest bar area. Please note that patrons must be able to vacate the building quickly in case of evacuation. If you are unsure of the best option for you, please discuss this with our box office staff when booking.
Please note that the Upper Circle and Gallery are not accessible by lift and are therefore unsuitable for those with limited mobility.
Open captioned and audio described performances are sometimes scheduled. To be kept up to date, please email email@example.com. For all performances, there is a Sennheiser infrared system available in all areas of the auditorium. This can be used with or without a hearing aid. When you arrive at the theatre, please speak to a member of our Front of House team who will give you the equipment and show you how to use it. Please note there is a fully refundable £10 deposit for the loan of the equipment.
Guide, hearing and other working dogs are welcome in all parts of the theatre
Accessible toilets are located at the Stalls and Dress Circle levels and in the stalls bar as you enter the theatre.
PLEASE NOTE - Sunderland City Centre is currently undergoing major road works so we recommend allowing extra time for your journey. Also, please be aware of busy match days - full listings can be found at SAFC
Please use Google Maps to find directions. Our full address is:
Sunderland Empire, High Street West, Sunderland, SR1 3EX
If travelling by bus, we recommend Simply Go where you’ll be able to plan your journey.
Sunderland has fantastic parking. Here are a couple of options for you when visiting us, both a short walk to the theatre:
If travelling by train, we recommend The Train Line where you’ll be able to plan your journey. National Rail and the local Tyne and Wear Metro services are available.
Book online: Use the links below
Telephone Booking: 0844 871 3022
Customer Service: 0844 871 7627
Groups Bookings: 0844 871 3042
Access Bookings: 0844 871 7677 Mon-Sat, 9am-10pm. Sun 10am-8pm
Stage Door / Admin:* 0191 566 1057
*please note it is not possible to assist
with bookings on this number
Book online: Using the links below
Telephone Booking: 0844 871 3022
Groups Bookings (10+): 0844 871 3042
Access Bookings: 0844 871 7677 (Mon – Sat, 9am – 10pm. Sun 10am – 8pm. Bookings made via this line will be subject to booking fees and a transaction charge)
In person at the Box Office: Monday – Saturday 10am – 6pm, or 15 minutes after curtain up on performance days (normally 7.45pm). Sunday and bank holidays the Box Office is open 1 hour prior to performance time.