A booking fee of £2.90 will be added to each ticket.
In addition, all bookings made through ATG Tickets for this venue are subject to a £2.85 Transaction fee.
All Super Seats include choice of nibble box, welcome drink and programme or theatre gift.
New Alexandra Theatre Visual Story: a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.
To make a booking outside of these hours please call our Central Access Line.
Central Access Line: 0844 871 7677 (Mon – Sat, 6pm – 10pm. Sun 10am – 8pm)
Bookings made via this line will be subject to booking fees and a transaction charge. Calls cost 7p per minute, plus your phone company's access charge.
There are 8 wheelchair spaces available in Stalls. Access to Stalls is available via the easy access entrance on Station Street.
Access to Dress Circle and Grand Upper Circle is via stairs.
There is no lift access at the theatre.
The New Alexandra Theatre offers state-of-the-art Sennheiser infra-red listening systems.
Induction Loop Necklace
Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.
This device amplifies sound through ear-pieces similar to regular headphones. Suitable for persons without a hearing aid.
To access the infrared system please request receiving equipment from Box Office on the day of the show. We do ask that these be returned after the show to a member of our Front of House staff.
Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively we can organise for a member of staff to care for your dog during the performance and to provide them with some drinking water.
There are public toilet facilities on the ground floor of stalls. There are separate, fully accessible, male and female facilities here. We also have a shared toilet cubicle next to the easy access entrance door.
We recommend The Mailbox’s secure award-winning car park, just 5 minutes walk away, for Sat Navs enter postcode B1 1RD . New Alexandra Theatre customers get an exclusive discounted car parking rate of £6 for 6 hours, saving £4. Take your Chip Coin along with your show ticket to the concierge desk, in the front foyer of the Suffolk Street Queensway theatre entrance at any stage during your visit to get the discount applied to your Chip Coin.
The NCP New Street Car Park is less than a minute away from the New Alexandra Theatre, for sat navs postcode is B5 4AN and NCP offer a pre-paid parking voucher for theatre customers. Simply visit our concierge desk at any stage during your visit to pay a £6 discounted parking rate and eliminate the need to queue for the pay machine at the end of the show. Terms and Conditions apply and vouchers are non refundable.
The new Birmingham New Street Station and Grand Central are now open. Together New Street and Grand Central provide world class transport links; shopping, food and drink in the heart of Birmingham City Centre, only a few steps away from the New Alexandra Theatre.
Inter City services run from all major towns and cities, including hourly services from London, into Birmingham New Street. Upon arrival at Birmingham New Street station, follow signs for the Station Street exit. The New Alexandra Theatre is located just a short 3 minute walk from the station.
For more information call National Rail Enquiries on 08457 484950 or visit National Rail.
Most city buses stop within 5 minutes walk from the theatre. For further details on timetables call Travelline on 0871 200 22 33 (landline calls charged at 10p per minute) or online via Network West Midlands.
Birmingham International Airport has a rail link directly into Birmingham New Street, only a three minute walk to the New Alexandra Theatre.
Book online: Use the links below
Telephone Booking: 0844 871 3011 Calls cost 7p per minute, plus your phone company's access charge.
Customer Service: 0844 871 7627
Groups Bookings: 0333 0095 382 (Calls charged at local rate). Birmingham Group Sales is open from 9am-5.30pm, Mon-Fri
Access Bookings: 0800 912 6971
Stage Door / Admin:* 0121 230 9070
*please note it is not possible to assist
with bookings on this number
From Mon 16 May – Wed 15 Jun 2016 road works will be taking place outside the New Alexandra Theatre and surrounding streets including; Suffolk Street Queensway, Station Street, John Bright Street and on the approach to the NCP New Street Car Park located on St. Jude’s Passage. Traffic will be heavier than usual during this time, therefore we recommend allowing additional time for your journey to and from the theatre. Further details can be obtained from Highways England.
Major transformation works are happening throughout Birmingham City Centre with a number of road closures and diversions in place until 2025. Please allow additional time for your journey to the theatre and check with the Highways agency website when planning your visit.
A limited number of booster seats are available to hire from the Concierge desk, located in the main theatre foyer.
A £6 deposit will be taken, with a refund of £5 issued upon return of the booster seat.
For more information, speak to a member of Front of House staff.