A booking fee of £1.90 will be added to each ticket.
In addition, all bookings made through ATG Tickets for this venue are subject to a £3.65 Transaction fee.
All Super Seats include choice of nibble box, welcome drink and programme or theatre gift.
All bookings made may be subject to booking fees and a transaction charge.
A Sunderland Empire Visual Guide is available prior to your visit to us by emailing SunderlandEducation@theambassadors.com
A symbol resource on going to the pantomime is available to download here.
If you would like to be kept updated about future Assisted Performances by email, please contact firstname.lastname@example.org.
There are eight spaces in the stalls where wheelchair users can remain in their wheelchairs. Access is on the flat via a lift. Alternatively patrons may wish to transfer to a fixed seat, with vacated wheelchairs stored in the nearest bar area. Please note that patrons must be able to vacate the building quickly in case of evacuation. If you are unsure of the best option for you, please discuss this with our box office staff when booking.
Please note that the Upper Circle and Gallery are not accessible by lift and are therefore unsuitable for those with limited mobility.
British Sign Language (BSL) Performances
Matilda: Thu 17 May, 2018 - 7.30pm
Wicked: Thu 27 Sep, 2018 - 7.30pm
Miss Saigon: Mon 5 Nov, 2018 - 7.30pm
Peter Pan: Friday 4 Jan, 2019 – 7pm
Signer position is subject to change without notice.
Matilda: Thu 24 May, 2018 - 7.30pm
Wicked: Thu 20 Sept, 2018 - 7.30pm
Miss Saigon: Tue 6 Nov, 2018 - 7.30pm
Audio Described Performances
Matilda: Tue 22 May, 2018 - 7.30pm
Wicked: Thu 13 Sept, 2018 - 7.30pm
Miss Saigon: Thu 1 Nov, 2018 - 7.30pm
Awful Auntie: Sat 30 Jun, 2018 - 10.30am
Peter Pan: Thu 27 Dec, 2018 – 5pmFor further information about the Relaxed Performance click here.
During a supported experience usual arrangements are in place within the auditorium, including latecomer’s rules, and there are no technical adjustments to the performance.
Families should expect pyros, possible strobes and loud sound effects. Those who are sensory sensitive are advised to bring any equipment needed for support e.g. ear defenders.
This is not a Relaxed Performance.What we can offer is:
Open captioned and audio described performances are sometimes scheduled. To be kept up to date, please email email@example.com. For all performances, there is a Sennheiser infrared system available in all areas of the auditorium. This can be used with or without a hearing aid. When you arrive at the theatre, please speak to a member of our Front of House team who will give you the equipment and show you how to use it. Please note there is a fully refundable £10 deposit for the loan of the equipment.
Guide, hearing and other working dogs are welcome in all parts of the theatre
Accessible toilets are located at the Stalls and Dress Circle levels and in the stalls bar as you enter the theatre.
Tyne and Wear Metro:
If you’re seeing a show you can travel on Metro and the Shields Ferry for free for up to two hours before and after the performance! We’re just a short walk from Park Lane Metro station or Sunderland Metro station. CLICK HERE to find out more. Terms & Conditions apply.
CLICK HERE for timetable information.
Please be aware of busy match days - full listings can be found at SAFC
Please use Google Maps to find directions. Our full address is:
High Street West,
Sunderland, SR1 3EX
If travelling by bus, we recommend Simply Go where you’ll be able to plan your journey.
Sunderland has fantastic parking. Here are a couple of options for you when visiting us, both a short walk to the theatre:
National Rail services stop at Sunderland (SUN). We recommed The Train line to help you plan your journey.
Book online: Use the links below
Telephone Booking: 0844 871 3022 Calls cost 7p per minute, plus your phone company's access charge.
Groups Bookings: 0330 102 7531 Calls charged at local rate
Access Bookings: 0800 912 6971
Stage Door / Admin:* 0191 566 1057
*please note it is not possible to assist
with bookings on this number
ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases rucksacks and large bags into the Theatre. Many thanks for your cooperation.
See sets and lighting up close and personal with a tour of our beautiful Edwardian theatre. Offering a unique opportunity to find out more about the Sunderland Empire, tours may include access to dressing rooms and the stage.* Tours conclude with tea and coffee.
Tours are regularly scheduled prior to performances, so you can experience behind the scenes action before curtain up!*
Call for details of our up-coming pre-show tours.
Private group tours can be arranged. Minimum and maximum group sizes apply – call for details.
How to Book
Call 0844 871 3022* or book in person at the Box Office.
Tour prices exclude show tickets. Tours are subject to availability and routes may change. Tours may involve a number of stairs, please advise us of any access requirements at booking.
*Backstage access is subject to availability and cannot be guaranteed. Calls cost up to 7p per minute, plus your phone company’s access charge.
Book online: Using the links below
Telephone Booking: 0844 871 3022 (Calls cost 7p per minute, plus your phone company's access charge)
Groups Bookings (10+): 0330 102 7531 (Calls charged at local rate)
Groups 10+ £5 per person (If you would like to book a private tour for your group, please contact our Creative Learning Manager on 0191 5661056)
Access Bookings: 0844 871 7677 (Mon – Sat, 9am – 10pm. Sun 10am – 8pm. Bookings made via this line will be subject to booking fees and a transaction charge. Calls cost 7p per minute, plus your phone company's access charge.)