Booking fees will be added to each ticket as follows:
General Tickets: £12.00 - £45.00 + Booking Fees: £2.90 - £3.90
In addition, all bookings made through ATG Tickets for this venue are subject to a £4.00 Transaction fee.
All Super Seats include choice of nibble box, welcome drink and programme or theatre gift.
New Theatre's Visual Story: a visual resource to help prepare
visitors for a new experience and to help them become familiar with new
surroundings and what to expect. Click here to download it
Please note, the Circle and Balcony levels can only be accessed by stairs. There is no lift to the upper levels. For further information, please contact the venue Access department.
There is level access to the box office and main foyer on George Street. Front doors to the foyer and Box Office areas can be operated automatically by a push button.
There are four wheelchair positions located at the rear of stalls with room for one companion to sit alongside. This area is accessed by our wheelchair lift, which Front of House staff will be available to assist where necessary, and would also be happy to purchase drinks and merchandise on your behalf.
Anyone that transfers from a wheelchair to a seat must be able to walk to the nearest fire exit unaided. Wheelchairs that are not needed during the show will be stored safely away by our Front of House staff.
The New Theatre is equipped with an infrared sound amplification system. To access the infrared system please request receiving equipment from the Box Office on the day of the show. The Box Office staff can provide you with a ‘pack’ which includes a sterilised headset, charged battery and a user guide for the system. We do ask that these be returned after the show to a member of Front of House staff.
Induction Loop Necklace
Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.
This device amplifies sound through ear-pieces similar to regular headphones. Suitable for persons without a hearing aid.
We also provide a hearing loop system and run occasional signed and audio described performances. For a list of dates and shows please call our Access line on 0800 912 6971.
Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets, we can then organise a member of staff to care for your dog during the performance and provide your dog with some drinking water.
Please note some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs.
Accessible toilets are located in the main foyer and front right-hand stalls. There is an emergency call-point in all accessible toilets, should you need to call for a member of staff.
To find out where we are please enter our postcode OX1 2AG into Google maps
Parking in central Oxford can sometimes be difficult so customers are advised to use the park & ride facilities when possible. For more information on parking please visit the Oxford City Council website or the Park and Ride website.
Get up to the minute live Frixo traffic updates
For customers arriving by train, the station is only a ten minute walk from the theatre. For times and more information please visit The Train Line
Coaches and Mini-Buses
George Street: There is no parking or dropping off in George Street at all without a permit. A permit will be needed for coaches/mini buses to enter Oxford City Centre and will be specific to that evening’s performance with set times. There is no parking permitted anywhere on George Street. To apply for a permit, you will need to call 0845 634 4466 (Parking Shop on Speedwell Street). Coaches without a permit cannot go any further than the bus lane junction at the end of Gloucester Street.
Beaumont Street: There are various restrictions on Beaumont Street. Coaches are allowed to drop off and pick up, but for no longer than five minutes in the loading bay or the coach stop just past the Randolph Hotel on the left hand side.
If the mini bus is less than a thirteen seats (including driver) then they are able to park in the pay and display until 6.30pm.
Book online: Use the links below
Telephone Booking: 0844 871 3020* Calls cost 7p per minute, plus your phone company's access charge.
Customer Service: 0844 871 7627
Groups Bookings: 0333 009 5392 (10am-6pm, Mon – Fri.) Calls charged at local rate.
Access Bookings: 0800 912 6971
Stage Door / Admin:* 01865 320760
*please note it is not possible to assist
with bookings on this number
ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases rucksacks and large bags into the Theatre. Many thanks for your cooperation.
Monday to Saturday from 10am - 5pm on non-show days, 10am until 15 minutes after advertised performance time on show days.
Sundays & Public Holidays The box office will open 2 ½ hours before the advertised performance time (1 hour beforehand for performances beginning at 11am or earlier) and will close 15 minutes after the advertised performance time on show days. On non-show Sundays and Public holidays the Box Office is closed
Please note that if the producers / promoters of the performances we play host to wish to synchronise the on sale time nationally and have advertised that, then we may on occasion open earlier to accommodate that.
Customer Feedback - Email email@example.com
Press Officer - Email firstname.lastname@example.org
Group Sales - Email email@example.com
Mailing List amendments - Email firstname.lastname@example.org
Cast requiring a digs list, please email email@example.com
Groups and Schools 10+: Save money when booking 10 or more tickets for selected shows.
Call 0333 009 5392 (Calls charged at local rate)