Bookings

 

What credit and debit cards do you accept?

We currently accept Visa, Mastercard, Maestro, Solo and American Express. Unfortunately at this time we are unable to accept Visa Electron.

 

What is a restoration levy?

ATG looks after some of the UK's most important historic theatres, the fabric of which is very fragile. As such it's our policy to include a small restoration levy in the ticket price and this goes towards ensuring these theatres are around for generations to come.

 

Is there any availability for this sold out show?

We occasionally get returns for a sold out show. Please call us on 0844 871 7627 and we will be happy to check this for you.

 

Can my tickets be posted to another address?

Unfortunately we can only post tickets to the cardholder's billing address.

 

Do you accept theatre vouchers?

We accept ATG Tickets Gift Vouchers and Society of London Theatre (SOLT) vouchers for bookings by phone or in person for performances at any ATG venues. We also accept ATG Tickets Gift Vouchers for bookings by phone for performances at non-ATG venues. Please call us on 0844 871 7627 for further information.

 

What are your terms and conditions of sale?

Read our Terms and Conditions of sale at www.atgtickets.com/page/terms/

 

Booked Tickets

 

Where are my tickets?

All tickets are set one month out from a performance. If you haven’t received your tickets after this time please contact us on 0844 871 7627 immediately and one of our staff will be able to help. Please make sure you contact us before the performance because we are unable to make changes to your booking retrospectively.

 

What happens if an event is rescheduled or cancelled?

As soon as we have confirmation that an event has been rescheduled or cancelled we will contact you (using the details you gave us when you originally booked your tickets) with further information.

 

Do I need to bring ID in order to collect my tickets from the box office?

Yes, you will need to bring the card you used to purchase the tickets and you will be asked to sign for them. Only the cardholder can collect the tickets and not someone on their behalf.

 

What should I do if I've lost my tickets?

If you have lost your tickets then please contact us on 0844 871 7627 and we will arrange for duplicates to be left at the Box Office for you to collect on the day of the performance. You will need to take some form of ID with you to collect the replacement tickets (payment card, passport, etc). Please note that we are not able to send replacement tickets to you in advance.

 

Can I have a refund on my tickets?

All tickets are sold on a non refundable basis unless the performance is cancelled. We do however recognise that circumstances beyond your control can sometimes mean that you are unable to attend a performance booked. In these circumstances we can exchange your tickets to a suitable alternative date of the same show. A small charge may be levied for this service. Please call us on 0844 871 7627 to discuss your requirements.

 

Can I exchange my tickets?

Once tickets are purchased we are unable to offer a refund. However tickets may be exchanged to another performance of the same production, (subject to availability) for a small per ticket fee. ATG Theatre Card members will not be charged for exchanging their tickets.

 

Can someone other than the cardholder collect tickets from the box office?

Unfortunately not; this is for our customers' own security. Please call us on 0844 871 7627 to discuss other possible arrangements.

 

Emails

I haven’t received my confirmation email.

Please check your SPAM folder; if it is not there, please call our Customer Service team on  0844 871 7627.

 

How do I receive emails from ATG theatres?

Join our mailing list here: http://store.ambassadortickets.com/newemaillogon.aspx

 

How do I Opt Out from Emails?

Opting out of emails is easy.

The best way to do this is to this is to open an email you'll have received, and towards the bottom, it says ‘Unsubscribe’. Click that and follow the instructions.

If you have any problems, please call our Customer Service team on 0844 871 7642 or ticketcentreteamleaders@theambassadors.com

 

Memberships

 

Do you have a membership scheme?

Yes, it is call ATG Theatre Card, for details visit www.atgtickets.com/theatrecard.

 

Why have I not received my membership card?

Please allow 28 days from date of purchase for your membership card to arrive. If after this time you have still not received your card, please call our Customer Service team on 0844 871 7627.

 

What is my membership number?

You will find your membership number on your membership card. If however you have not received this yet, please our Customer Service team on 0844 871 7627 and we will confirm your membership details.

 

Where can I find the ATG Theatre Card Terms and Conditions?

 Visit www.atgtickets.com/page/terms/

 

The performance

 

What is the running time of the performance?

This information is displayed on every show page.

If it says ‘TBC’ that is because we don’t currently have that information.

 

Are there any age restrictions for this show?

Any age restrictions are included in the About Tab on a show page.

 

What is your latecomers policy?

Latecomers may be admitted at the first suitable break, however this cannot be guranteed and is dependent on the production. Please allow plenty of time to travel to the venue, the show will begin promptly at the time stated on your ticket. The auditorium usually opens 30mins before curtain up.

 

Website

 

How do I find tickets for an event?

Simply enter the event name in the search box on our website and click the search button. You will be shown a list of all matching events.

 

Why do you charge booking fees and transaction fees?

These charges are in place to cover the administration of our website and our customer support lines.

 

What should I do if I'm having difficulties booking online?

Please call us on 0844 871 7627 where a member of our team will be happy to assist you.

 

Why can't I login to the website?

Our login process has changed, as we’re currently operating three ticketing systems. For details on how to login visit www.atgtickets.com/page/logins/. 

 

Why did I get an error after entering my card payment details?

Please call us on 0844 871 7656 and a member of our team will be happy to check the status of your booking.

How do I know if my booking has been successful?

After you have confirmed and paid for your tickets online you should receive an e-mail confirmation with your order details. This usually arrives within 48 hours. If you have not received it please check your spam, junk and deleted items email folders in case your email software has filed the confirmation away. If you still can’t see the email please call us on 0844 871 7627.

 

Where can I see your terms and conditions?

Visit www.atgtickets.com/page/terms. 

 

Updating your details

 

How do I update my details?

Do this by logging into your account. Our login process has changed, as we’re currently operating three ticketing systems. For details on how to login visit www.atgtickets.com/page/logins/. 

 

Do you accept applications from students for work experience placements or internships?

We do offer a limited number of work experience placements and internships – please visit our Creative Learning pages for details and an application form (www.atgcreativelearning.co.uk). Unfortunately we cannot deal with enquiries of this nature through our booking line.

 

Do you have any current job vacancies?

Visit www.atgtickets.com/jobs for current vacancies

 

Will you offer tickets as competition and raffle prizes?

As you can imagine we are inundated with requests of this nature. Please put your request in writing to the relevant venue (addresses can be found on the venue information tab) and mark it for the attention of the Marketing Department.

 

Contact Us

 

How can I contact you?

Visit www.atgtickets.com/page/contactus for all our contact information.