Theatre Manager

  • Category: Management
  • Job reference: GLATM
  • Location: Glasgow
  • Closing date: 21 May 2018
  • Contract term: Full time (40 hours) to include evenings, weekends and public holidays

More information

The Ambassador Theatre Group (ATG) is the global leader in live entertainment. ATG owns and operates 50 venues worldwide, is an internationally recognised and award-winning producer and operates a market leading theatre ticketing business.

This position represents an exciting opportunity to be a part of ATG’s Glasgow Theatres - the King’s Theatre and Theatre Royal. The King’s is a very busy 1700 seat venue staging musicals, concerts and pantomime. The Theatre Royal has 1500 seats and essentially stages opera, ballet and drama. The successful applicant will be able to illustrate an enthusiasm for customer service, the ability to develop and motivate others and a desire to achieve targets.

Role Summary

As a member of the venues’ senior management team the Theatre Manager will assist the Theatre Director in achieving the objectives in the venue plan and promoting the company values. The Theatre Manager will be responsible for ensuring that operations are efficient, customer focused and enhance the reputation of the theatres.


  • Work constructively with all venue personnel and foster positive working relationships between departments.
  • To actively participate in venue meetings including operations and risk.
  • Performance management of staff including direct line management. Conduct appraisals for staff as agreed with the Theatre Director.
  • Be a worthy ambassador for the company your relationships with stakeholders including; producers / promoters, artistes, sponsors (potential and actual), ATG personnel outside Glasgow theatres, contractors and other agencies e.g. the local Chamber of Commerce, Scottish Opera and Glasgow City Council.
  • To work alongside community groups, often in conjunction with the Creative Learning department.
  • To work as a member of the senior venue team to develop the annual business plan.


  • To constantly strive to become better at what we do.
  • To actively seek opportunities to make improvements to the operation of the theatres including recognising profit generating possibilities. In conjunction with the Theatre Director to implement, manage and monitor new innovations.
  • To be committed to the attainment and exceeding of targets and to encourage others to follow suit.
  • To work on specific projects as agreed with the Theatre Director.
  • To effectively communicate to interested parties the theatres’ performance against key performance indicators.
  • To work alongside others in order to improve our results.
  • To work with the Theatre Director, and others, to produce capital expenditure proposals to the central capital expenditure committee.
  • To constantly seek to develop yourself and others through training and knowledge.


  • To deputise for the Theatre Director in their absence. This will include, though not exhaustively; liaising with our Business Director and Manager, chairing and attending meetings, responding to requests for information, representing the theatres to the media and liaising with the company’s human resources department regarding personnel issues.
  • In conjunction with the Theatre Director and our Business Partner produce one of the venue budgets and to manage the forecasting of that budget thereafter. To accurately forecast future income and expenditure, ensure that relevant parties are aware of their budget lines and generate methods for improving forecasting accuracy. To be able to explain any variance to the budget figures at the earliest opportunity.
  • Managing specific expenditure as agreed with the Theatre Director.
  • Administrative tasks which may include, though not exhaustively; payroll compilation, purchase order production, settlement compilation, calculation of rechargeable payroll and staffing rotas.
  • To produce reports as agreed with the Theatre Director.
  • To understand and comply with venue and company policies and procedures in areas including, though not exhaustively; stock management, cash management, risk management, human resources, information technology and customer experience. To keep abreast of policy updates and to communicate these effectively to relevant parties.
  • To be conversant and compliant with local licensing stipulations.
  • To be aware of building security and make considered recommendations to the Theatre Director.
  • To operate with integrity at all times including compliance with the company’s bribery and corruption policy.


  • Your primary focus must be the delivery of the best possible customer service and the motivating of colleagues to follow your example.
  • The duty management of performances.
  • Housekeeping checks with the cleaning contractor and Maintenance Manager.
  • To constantly seek to develop yourself and others through training and knowledge.

Person Specification


  • Numeracy and literacy skills

  • Interpersonal and communication skills


  • An interest in theatre
  • Experience of managing a team
  • Experience of a retail environment
  • Experience of managing performance
  • An innovative and confident decision maker
  • Experience of working in a fast paced environment, managing multiple objectives simultaneously


Application forms and vacancy information

Please save the documents listed below to your computer. You can do this by clicking the links and following the instructions given by your operating system; usually, this will involve selecting the option to save the file to your desktop.

We would really appreciate you taking the time to complete our Equal Opportunities Survey - there is a link at the end of the application form. The survey is anonymous and does not form part of your application process. It allows us to monitor effectively and ensure we are reaching an appropriately diverse audience.


How To Apply

Please send your completed application form, so it reaches Ambassador Theatre Group by 21 May 2018, quoting the job reference - GLATM, to:

  • Email:, quoting the job reference (GLATM) in the subject line
  • By post: Claire Stewart, Administrator, Theatre Royal, 282 Hope Street, Glasgow G2 3QA

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