Customer Experience Sales Staff

  • Category: Front of House
  • Job reference: SUNCUS
  • Location: Sunderland
  • Closing date: 31 December 2018
  • Contract term: Casual

More information

The Sunderland Empire is the West End of the North, housing Hit Musicals from the West End. Join us at an exciting time as we look to continue a programme of improvements to our venue whilst building our reputation for delivering World Class Theatre and Making Theatre Magic.

We are the welcoming face of the theatre and are looking for individuals who are dedicated to high levels of customer service, can use every opportunity to upsell and have excellent communication skills.

Our Customer Experience team assist in the running of all public facing areas of the building, from driving sales on our theatre bars or kiosks, to monitoring the safety and wellbeing of our audience, whilst at the same time maximising sales.

Main purpose:

  • To provide the ultimate welcoming environment and ensure all of our customers have a memorable experience.
  • To up-sell all products and maximise sales, exceeding set targets.
  • To be of smart appearance, wearing the uniform provided, carrying out all duties courteously and in a professional manner in order to promote the values of entertainment excellence.
  • To adhere to all company policies and procedures, including Health & Safety regulations.

Essential qualities:

  • You are aged 18 or over.
  • Flexible with working hours is essential; varied hours will include afternoons, evening shifts and weekends.
  • Experience of working in a retail or customer service environment is essential.
  • Proven experience in sales and meeting targets.
  • You must be legally eligible to work and reside in the UK.

You are welcome to apply at any time, as applications will be assessed as soon as they are received.


Application forms and vacancy information

Please save the documents listed below to your computer. You can do this by clicking the links and following the instructions given by your operating system; usually, this will involve selecting the option to save the file to your desktop.

We would really appreciate you taking the time to complete our Equal Opportunities Survey - there is a link at the end of the application form. The survey is anonymous and does not form part of your application process. It allows us to monitor effectively and ensure we are reaching an appropriately diverse audience.


How To Apply

Please send your completed application form, so it reaches Ambassador Theatre Group by 31 December 2018, quoting the job reference - SUNCUS, to:

  • Email:, quoting the job reference (SUNCUS) in the subject line
  • By post: Beth Cullen, Deputy Customer Experience Manager, Sunderland Empire Theatre, 4 – 5 High Street West, Sunderland, SR1 3EX.

Jobs search