Bistro Assistants

  • Category: Catering
  • Job reference: SUNBIS
  • Location: Sunderland
  • Closing date: 31 December 2018
  • Contract term: Casual

More information

The Sunderland Empire is the West End of the North, housing hit musicals. Join us at an exciting time as we look to continue a programme of improvements to our venue whilst building our reputation for delivering World Class Theatre and Making Theatre Magic.


Main purpose:

To assist with the operation of the Garden Place Bistro, a 45 seat capacity dining establishment; providing excellent customer service at all times.


Principal accountabilities:

  • To provide the ultimate welcoming environment and ensure all of our customers have a memorable experience.
  • To have good product knowledge of all bistro and bar items.
  • To take customers’ orders and pro-actively maximise sales where possible.
  • Ensure bistro dishes are served in a timely manner and customer expectations are met.
  • Assist with basic food preparation in the bistro during busy periods.
  • To prepare hot beverages and a range of bar drinks.
  • Maintain secure and accurate handling of all monies and stock in keeping with procedures.
  • To assist with aspects of Safer Food, Better Business.
  • To clear and re-lay tables ready for the arrival of the next customers.
  • To be of smart appearance, wearing the uniform provided, carrying out all duties courteously and in a professional manner in order to promote the values of entertainment excellence.
  • To adhere to all company policies and procedures, including Health & Safety regulations.
  • Any other reasonable duties.

Essential qualities:

  • You are aged 18 or over, as the role includes the sale and service of alcohol.
  • Flexible with working hours is essential; varied hours will include afternoons, evening shifts and weekends.
  • Proven experience of working in a retail or customer service environment is essential.
  • You must be legally eligible to work and reside in the UK.

Desirable qualities:

  • Experience of working in a bar.
  • Food hygiene certificate.
  • Barista trained.
  • Basic kitchen experience.

Please note that CVs will not be accepted. You can apply at any time as applications will be assessed as soon as they are received.


Application forms and vacancy information

Please save the documents listed below to your computer. You can do this by clicking the links and following the instructions given by your operating system; usually, this will involve selecting the option to save the file to your desktop.

We would really appreciate you taking the time to complete our Equal Opportunities Survey - there is a link at the end of the application form. The survey is anonymous and does not form part of your application process. It allows us to monitor effectively and ensure we are reaching an appropriately diverse audience.


How To Apply

Please send your completed application form, so it reaches Ambassador Theatre Group by 31 December 2018, quoting the job reference - SUNBIS, to:

  • Email:, quoting the job reference (SUNBIS) in the subject line
  • By post: Dominic Tumility, Assistant Customer Experience Manager, Sunderland Empire, 4-5 High St West, Sunderland, Tyne and Wear, SR1 3EX

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