Box Office Sales Advisor

  • Category: Ticketing
  • Job reference: NEWBOX
  • Location: Birmingham
  • Closing date: 14 September 2017
  • Contract term: Casual contract fixed term from October to January

More information

The New Alexandra Theatre is currently looking for hardworking and enthusiastic individuals to work in our Box Office during our busiest time of year. Candidates must have at least one year front facing customer experience and ideally have experience working in a similar position.


Candidates must be available and willing to work flexible shifts across weekdays, weekends and evenings. Good availability over the Christmas period is essential. 


Shifts will be no less than 4 hours and will be varied. Examples of a typical shift could be 10am-4pm, 12pm-8pm or 4pm -8pm . More details will be given at the interview stage.


This is a casual and temporary contract from Mid October to Mid January, with the possibility to continue casual employment in the future for the right candidate.


Main Purpose:

To sell tickets for all events at the New Alexandra Theatre through the venue Box Office, over the telephone and via email.


To sell and promote all ancillary products including ATG Memberships, Ambassador Lounge entries,  Cocktail Masterclasses, Theatre Tours and Cinema Screenings.


To present a consistently smart and professional in appearance and attitude.


To provide the highest level of customer service at all times.


To adhere to all company policies and procedures, including Health and Safety regulations.


Key Responsibilities:


To ensure accurate accountability for all sales made via our ticketing and manual systems.


To maintain a professional and amiable manner at all times


To be able to advise and guide customers through any queries they may have with regard to ticketing, the venue and local area.


To be able to work proactively, with minimum supervision, keeping on top of Box Office emails, season brochure stock and maintaining a tidy Box Office.


To undertake any other reasonable duties as requested by management.


Application forms and vacancy information

Please save the documents listed below to your computer. You can do this by clicking the links and following the instructions given by your operating system; usually, this will involve selecting the option to save the file to your desktop.

We would really appreciate you taking the time to complete our Equal Opportunities Survey - there is a link at the end of the application form. The survey is anonymous and does not form part of your application process. It allows us to monitor effectively and ensure we are reaching an appropriately diverse audience.


How To Apply

Please send your completed application form, so it reaches Ambassador Theatre Group by 14 September 2017, quoting the job reference - NEWBOX, to:

  • Email:, quoting the job reference (NEWBOX) in the subject line
  • By post: Laura Tromans, Ticketing Manager, New Alexandra Theatre, Station Street, Birmingham, B5 4DS

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