Front of House Staff

  • Category: Front of House
  • Job reference: SUNFOH
  • Location: Sunderland Empire Theatre
  • Closing date: 17 May 2013
  • Contract term: Zero hour contract

More information

Main Purpose:
To adhere to all company policies and procedures, including Health & Safety regulations.  To provide the highest level of customer service at all times, whilst working to maximise sales and exceed set targets.  To be of smart appearance, wearing the uniform provided, carrying out all duties courteously and in a professional manner in order to promote the values of entertainment excellence.  

Principal Accountabilities:

  • To welcome and receive patrons, dealing with any queries and answering enquiries.
  • To provide information and directions to audience members requiring assistance during performance times.
  • To be vigilant in observing the audience during a performance and reporting any issues to the Front of House or Duty Management.  
  • To work on bars and kiosks, maximising sales, whilst adhering to company cash handling and stock monitoring procedures.  
  • To ensure the presentation and cleanliness of all FOH retail points, including bars are of the highest possible standard.  
  • To assist in the timely evacuation of patrons, if required during a performance.  
  • To carry out any other duties reasonably requested by management.
Knowledge/Experience/Skills Needed:
  • Experience of providing customer service at the highest level.
  • Experience of working in a public building & dealing with the general public.
  • Willing to work unsociable hours.
  • Strong cash handling skills.
  • Experience working in a theatre/arts environment.
  • Knowledge/experience of H&S and evacuation procedures.
  • Previous experience working in a bar. 
Applicants must be aged 18 or over to work on bars.  
All applicants MUST be available to work Wednesday & Thursday afternoons and Saturday evenings.


Application forms and vacancy information

Please save the documents listed below to your computer. You can do this by clicking the links and following the instructions given by your operating system; usually, this will involve selecting the option to save the file to your desktop. You should read all the documents carefully. Use information provided in the Job description and Person specification to help you complete your application.

We would really appreciate you taking the time to complete and return the Equal Opportunities Form along with your application. This will allow us to monitor effectively and ensure we are reaching an appropriately diverse audience.


How to apply

There are two ways to apply for a job at Ambassador Theatre Group. In all instances please send your completed application form and equal opportunities form, so it reaches Ambassador Theatre Group by 17 May 2013, quoting the job reference - SUNFOH, to:

  • Email: Attach your completed application and equal opportunities form to an email and send to quoting the job reference (SUNFOH) in the subject line
  • By post: Karen Lillycrop, Front of House Manager, Sunderland Empire Theatre, 4 – 5 High Street West, Sunderland SR1 3EX

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