Contact Us

CUSTOMER SERVICE

Frequently Asked Questions: Most Popular

Do you do international despatch?
No we don’t. Please select the Collect at Box Office option when making a booking.

Where are my tickets?
Can I exchange my tickets?
I haven’t received my confirmation email, what should I do?
Why am I being charged a booking fee?
What is my membership number?
Do you do international despatch?
Where has my login account gone?

Visit our full FAQ page if your question hasn't been answered above.

Important Numbers:

If you have an enquiry or wish to make a booking please call our Customer Services team:
UK Customers: 0844 871 7627 (calls charged at a national rate) between 9am - 10pm Monday to Saturday, 10am-8pm Sundays GMT.
OVERSEAS Customers: +44207 091 8857 (calls charged at a national rate) between 9am - 10pm Monday to Saturday, 10am-8pm Sundays GMT.

If you have a customer service issue or complaint, please contact us below:

Write to us:
ATG Tickets Customer Contact Centre
4th Floor
Prince Consort House
London
SE1 7TJ

Email us on: customercare@theambassadors.com*
To help us answer your customer service issue or complaint more efficiently please add the one of the following topics to your subject title:
- Customer experience at a venue
- Customer experience over the phone
- Customer experience whilst using our website
- ATG Theatre Card
- Marketing, discounts or concession issue
- General Feedback (No response required)

*If your email is with regards to either dispatch or collection of tickets, exchanges, online reservations or updating your details please call us on - 0844 871 7615 please note emails of this nature will not receive a response as we are unable to deal with them via this service.

Unfortunately we are also unable to respond to request from charities via this email address. Please contact the venue directly for further assistance.

Groups
Groups Booking page here.

Access
Telephone 0844 871 7677
Typetalk 18001 0871 297 5477